Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Timeline
Generic
Talent Gwamure

Talent Gwamure

Waitress
Cape Town,Western Cape

Summary

Dynamic and customer-focused Waitress with proven expertise in upselling menu items and enhancing guest experiences at Holiday Inn Harare. Skilled in fine dining etiquette, silver service, wine pouring and POS systems, adept at conflict resolution and maintaining high levels of customer satisfaction. Cultivated warm relationships with regulars, significantly contributing to a positive dining atmosphere.

Overview

13
13
years of professional experience

Work History

Waitress

Water Stone
Cape Town
05.2015 - 02.2023
  • Taking drink orders
  • Inform customers of daily specials
  • Communicating them effectively to kitchen
  • Escort customers to their tables
  • Provide excellent customer service
  • Describe and recommend wines to customers
  • Greeting and serving customers
  • Use of POS ordering software
  • Bussing and resetting table
  • Deliver checks and collect bill payments
  • Following food safety regulations

Reference :

Manager Christo Leroux -081276135

Waitress

Holiday Inn Harare
Zimbabwe
06.2010 - 06.2014
  • Maintained clean and organized dining areas for optimal guest experience.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host.

Education

GED -

Budiriro High School
Harare Zimbabwe
2003

Skills

Accomplishments

  • Received awards for upselling and excellent service

Software

Https://wwwlinkedincom/in/talent-gwamure-a221842a1

Languages

English
Advanced (C1)

Timeline

Waitress

Water Stone
05.2015 - 02.2023

Waitress

Holiday Inn Harare
06.2010 - 06.2014

GED -

Budiriro High School
Talent GwamureWaitress