- MS word, MS excel, Power point
TALENT CHIRISA
ASPIRING CHARTERED ACCOUNTANT
HARARE,ZIMBABWE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
1
1
Language
Work History
Restaurant Store Manager
NJR FOODS (STEERS)
CAPETOWN, SOUTH AFRICA
08.2019 - 05.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
Cashier Supervisor
NJR FOODS (STEERS)
CAPETOWN, SOUTH AFRICA
05.2015 - 08.2019
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Built positive relationships with customers to increase repeat business.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Analyzed data and profit and loss statements to compose store budget.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
Accounting Technician
ASSOCIATION of CHARTERED CERTIFIED ACCOUNTANTS
LONDON UNITED KINGDOM 04.2001 -
INTERNATIONAL COMPUTER DRIVERS LICENSE CERTIFICATE - Data Processing
INSTUTE of HIGHER AND TERTIARY EDUCATION (HEXCO)
HARARE ZIMBABWE 01.2011 - 11.2011
Skills
- Maximizing profitability
Software
Certification
- Restaurant management
Timeline
- Restaurant management
03-2021
Restaurant Store Manager
NJR FOODS (STEERS)
08.2019 - 05.2022
- Childcare and Aupair
04-2019
- First Aid
04-2019
Cashier Supervisor
NJR FOODS (STEERS)
05.2015 - 08.2019
INTERNATIONAL COMPUTER DRIVERS LICENSE CERTIFICATE - Data Processing
INSTUTE of HIGHER AND TERTIARY EDUCATION (HEXCO)
01.2011 - 11.2011
Accounting Technician
ASSOCIATION of CHARTERED CERTIFIED ACCOUNTANTS
04.2001 -
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