Takalani Walter Ramadi
Logistics
Johannesburg
Summary
I am a driven, hardworking individual, and calm with exceptional skills. With principles that others can relate to easily. I am enthusiastic about my work, time orientated, adapt quickly to change, and perform well under pressure. I enjoy sharing knowledge and working in a collaborative setting.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Manager, Operations
DSV Road Logistics
Johannesburg
03.2013 - Current
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Planned and managed resources and budget to support and deliver objectives.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Allocated resources strategically to achieve high ROI and minimise financial cost.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Located, verified and distribution information through knowledge management practices.
- Resolved conflicts by acting as mediator and rule enforcer as appropriate.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Conducted periodic performance reviews for direct reports.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Developed organisational policies for administrative oversight and internal controls.
- Designed and implemented training to further develop staff based on business goals.
- Analysed and resolved complex resource management issues for optimised scheduling.
Supervisor, Operations
DSV Road Logistics
Johannesburg
06.2004 - 04.2013
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained documents and records to comply with internal policies and external regulations.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Dealt with customer complaints and rectified product and service issues.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed staff rotas, planning workloads effectively and strategically.
- Built customer retention and satisfaction by delivering top-quality service.
- Offered instruction, coaching and motivation for enhanced team morale.
- Guided and coached staff to achieve individual growth and sales production targets.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Acted as point of contact and motivation for employees.
- Coordinated employee schedules and handled resource management to remove barriers to productivity.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Education
NQF Level 5 - Business Management
University Of Johannesburg
South Africa 01.2009 - 12.2012
NQ5 - Fleet Management
University Of Johannesburg
South Africa 09.2010 - 09.2010
N6 - Business Management
Professional Technical College
South Africa 01.1998 - 12.2001
Skills
Team Leadership
Change management
SMART goal setting
Conflict Resolution
Team motivation
Brand management
Performance appraisals
Workforce development
Disciplinary procedures
Issue resolution
Staff mentoring
Microsoft Excel
Operations oversight
Operations management
Reference
Reference :
Adheesh Maharaj
Contact number : 081 013 2461
Riaan Klienhans
Contact number : 073 189 6457
Timeline
Manager, Operations
DSV Road Logistics
03.2013 - Current
NQ5 - Fleet Management
University Of Johannesburg
09.2010 - 09.2010
NQF Level 5 - Business Management
University Of Johannesburg
01.2009 - 12.2012
Supervisor, Operations
DSV Road Logistics
06.2004 - 04.2013
N6 - Business Management
Professional Technical College
01.1998 - 12.2001