Takalani Petunia Nedzanani
Human Resources Management
Diepsloot
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Relations Representative
Ramovha M
01.2022 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Logged call information and solutions provided into internal database.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Administrator
Mrs Malwela Kutama Slyvia
12.2020 - 12.2021
- Managed company schedule to coordinate calendar and arrange travel.
- Observed packing operations to verify conformance to specifications.
- Generated reports to suggest corrective actions and process improvements.
- Collected, arranged, and input information into database system.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Generated reports detailing findings and recommendations.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma - Human Resources Management
UNIVERSITY OF SOUTH AFRICA
Polokwane, South Africa 05.2001 -
Skills
Time Management
Teamwork and Collaboration
Task Prioritization
Computer Skills
Multitasking
Excellent Communication
Interpersonal Skills
Professionalism
Training development aptitude
Timeline
Customer Relations Representative
Ramovha M
01.2022 - Current
Administrator
Mrs Malwela Kutama Slyvia
12.2020 - 12.2021
Diploma - Human Resources Management
UNIVERSITY OF SOUTH AFRICA
05.2001 -
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