Takalani Ratshihule

• Company name –University Of Venda Duration- 6 months (1 March 2013-31 September 2013) Duties.
• Perform desktop support duties (IMACD).
• Perform Daily library Data Backup.
• Resolve incidents through first and second line support.
• Telephone management- answering calls addressed to the service desk.
• Perform ICT information security responsibilities.
• Assist users through remote support.
• Assist users through remote support.
• Installation and configuration of Software applications, Hardware Diagnosis, Troubleshoot Printers.
• Identified issues, analyzed information and provided solutions to problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

· Development of Forms customizations and reports as well as excellent proficiency in Oracle System Admin.

· Technical expertise in following areas: Enterprise Asset Management and Supply Chain modules.

• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Government Pension Administration Agency Duration-7 March 2016- 04 June 2020 Duties.
• Monitoring vulnerabilities and send them to the network team to investigate further.
• Support systems solutions in line with quality and delivery requirements.
• Monitor and report on McAfee(Antivirus) compliance while identifying cyber trends.
• Working with vendor support contacts to resolve security issues within the ICT environment/infrastructure Investigate.
• Investigate portable lost devices for possible data breach.
• Preparation of system/technical documentation.
• Regional Office visit support and conducting awareness campaign on information and cybersecurity and user training of various ICT products.
• DNS, DHCP, print servers, File servers, Linux server and SSH Connection.
• Provide front line support to users and second line support.
• Installation and configuration of Software applications, Hardware Diagnosis, Troubleshoot Printers.
• Install, configure and troubleshoot OS (Operating System) such as Windows, Mac, Linux, Unix, Google's Android.
• Maintenance and upgrading of computer hardware and software.
• Installation and configurations of new ICT equipment.
• Asset management — ensuring that ICT assets within are collected, recorded and returned to ICT stores.
• Relocation of users (ICT equipment) upon request.
• Participation in projects within the Desktop support team and always being on standby support.
• Exceeded goals through effective task prioritization and great work ethic.