Call Agent
Nedbank Limited
5 2021 - 08.2024
- Adhere to the daily schedule to ensure that targets are met by following the work plan
- Understanding the nature of clients’ needs and delivering good quality service to cater to their needs
- Provide information on the company’s products or services and generate interest in the product
- Showing empathy and being devoted to improving customer experience
- Being proactive by coming up with a workable solution when unusual issues are thrown my way
- Keeping calm and one’s emotions under control in order to deal with irate, upset or frustrated clients while also providing workable solution.
