Takalani Maphangule
Process Associate
Randburg
Summary
Senior Process Associate knowledgeable in managing accounts receivable tasks. Well-versed in general ledger report review and client relationship building. Looking to bring further success in a company that I can help improve and grow with.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Senior Process Associate
Genpact
04.2024 - Current
- Conducted detailed investigations into potential fraud cases using advanced analytical techniques
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
- Promoted a culture of continuous improvement by encouraging innovation and sharing best practices among the team.
Project Management Intern
Gibela Rail Consortium
06.2022 - 05.2023
- Supported project managers in planning, executing, and monitoring project documents for timely completion and adherence to budgets
- Prepared project documentation and status reports to facilitate clear communication and stakeholder engagement across departments
- Coordinated with various departments to streamline processes and efficiently resolve issues, while training contractors on documentation processes and communication systems
- Collaborated with cross-functional teams to ensure all aspects of projects were aligned with organizational goals and strategies.
- Worked with senior project managers to assist with day-to-day functions.
Education
BCOM - Management Sciences
North West University
01.2019 - 12.2021
Skills
Fraud Prevention
Documentation Management
Document validation
Client confidentiality
Verbal and written communication
Process documentation
Data entry
Process analysis
Microsoft office
Deadline oriented
Scope management
Project planning
Timeline
Senior Process Associate
Genpact
04.2024 - Current
Project Management Intern
Gibela Rail Consortium
06.2022 - 05.2023
BCOM - Management Sciences
North West University
01.2019 - 12.2021
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