Tahlia Petersen
Retail Coordinator
Cape Town
Summary
Retail professional with experience in managing store operations, inventory control, and customer service. Focused on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, problem-solving, and driving sales performance. Reliable, organized, and poised to make significant impact.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Retail Coordinator
Smollan - Twisp/Vuse
02.2026 - Current
- Manage day-to-day retail support functions and ensure operational continuity across all regions relating to stock.
- Supported stores with delivery and stock queries, addressing order-related issues and escalations to ensure timely resolutions.
- Support cross-functional collaboration between Retail, Operations, Finance, Compliance, Depot, and Factory Teams.
- Process and manage stock orders accurately through Sage, monitoring levels and communicating risks.
- Coordinated forecasting information and communicated stock requirements to depot and factory teams to optimize inventory levels.
- Coordinate courier bookings, collections, deliveries, and tracking while resolving logistics delays.
- Maintained accurate reporting in Excel trackers and operational systems, providing essential data for management decision-making.
- Participate in operational meetings and prepare presentation packs for operational reviews and town halls.
Acting D2C Coordinator
Smollan - Twisp/Vuse
11.2025 - 02.2026
- Coordinated complete staff lifecycle processes for Unis Elite Hub and Web Register platforms.
- Confirmed 100% data integrity and consistent system access for field staff throughout cover period.
- Temporary maternity replacement
Retail Administrator
Smollan - Twisp/Vuse
05.2024 - 01.2026
- Managed receipting and stock accuracy for 170 store locations to prevent delivery cycle delays.
- Managed inventory levels and coordinated stock replenishment processes.
- Processed customer orders efficiently, ensuring timely fulfillment and accuracy.
- Maintained comprehensive records of sales transactions and product information.
Retail Kiosk Supervisor
Smollan - Twisp/Vuse
03.2020 - 04.2024
- Directed sales consultants, training and supporting to achieve performance targets.
- Executed stock audits and managed returns, leading investigations into inventory discrepancies.
- Optimized store performance by organizing staff rosters strategically.
Retail Kiosk Sales Consultant
Smollan - Twisp/Vuse
04.2018 - 02.2020
- Provided personalized customer service, enhancing sales and fostering brand loyalty.
- Ensured smooth operational flow through accurate stock counts and effective troubleshooting.
- Engaged customers to understand needs and recommend appropriate products.
- Conducted product demonstrations to enhance customer knowledge and drive sales.
- Collaborated with team members to optimize inventory management processes.
Education
GED -
GED Academy
Online 04.2001 -
Skills
Retail operations management
Supply chain coordination
Inventory oversight
Data management
Customer data protection
Workflow optimization
Visual merchandising
Informed decision-making
Cross-functional collaboration
Adaptable marketing strategies
Effective prioritization of tasks
Strong organizational skills
Software proficiency
Written communication
Timeline
Retail Coordinator
Smollan - Twisp/Vuse
02.2026 - Current
Acting D2C Coordinator
Smollan - Twisp/Vuse
11.2025 - 02.2026
Retail Administrator
Smollan - Twisp/Vuse
05.2024 - 01.2026
Retail Kiosk Supervisor
Smollan - Twisp/Vuse
03.2020 - 04.2024
Retail Kiosk Sales Consultant
Smollan - Twisp/Vuse
04.2018 - 02.2020
GED -
GED Academy
04.2001 -
ADDITIONAL EXPERIENCE
- Hospitality & Events Experience | 2015 - 2018
- Waitress | Shimmy Beach Club: Provided premium service in a high-end venue; assisted with corporate & event setups.
- Waitress | The Grand Daddy Hotel: Managed table service for major conferences and special 5 years of service events.
- Waitress | Driftwood Cafe: Coordinated phone reservations and front-of-house service operations.
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed a hospitality management course.
Software
Sage X3
Google Workspace
MS Office
Elite Hub
UNIS