Spending quality time with my family and being present in daily life
Tahlia Geduld
Financial Assistant | Executive Assistant| Virtual Assistant |Appointment Setter | Customer Support
Cape Town
Summary
Expertise in e-commerce product management and CRM software at Futurama.co.za. Proven track record in optimizing product listings and enhancing customer support. Skilled in financial reconciliation and client onboarding, demonstrating strong communication and organizational abilities to drive efficiency and improve client satisfaction.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Financial Assistant
Futurama.co.za
07.2021 - 09.2023
Scheduled client and internal appointments and supported financial manager with admin tasks.
Maintained accurate records and processed daily payments, invoices, and refunds.
Managed reconciliation of statements and assisted in budget planning.
Delivered prompt, professional customer support via phone and email.
Supported the e-commerce team by updating online listings and processing product uploads.
Website Catalog Administrator
Futurama.co.za
06.2019 - 06.2021
Uploaded and optimized new products on the website, ensuring accurate pricing and descriptions.
Conducted market research to adjust pricing competitively.
Used image editing tools to improve product presentation.
Worked cross-functionally with sales and support to update pricing and promotional content.
Sales Representative
YOCO
01.2017 - 02.2017
Actively engaged clients, introduced products, and managed orders and inquiries.
Resolved customer concerns and maintained detailed sales activity reports.
Provided market feedback to improve offerings and customer engagement
Education
Management In Entrepreneurship - Commerce
Cape Peninsula University of Technology
Cape Town 12.2017
Diploma In Entrepreneurship - Commerce
Cape Peninsula University of Technology
Cape Town 02.2016
Skills
Technical Skills
CRM Software (Zoho )
E-commerce Product Management (Product Listings, Pricing, Inventory Control)
Accounting Software: Zoho Books, Xero
Microsoft Office Suite (Excel, Outlook, Word)
Google Workspace (Docs, Sheets, Calendar, Gmail)
Data Entry & Financial Reconciliation
Content Management Systems (CMS)
Communication & Client Support
Strong Verbal & Written Communication
Professional Email Correspondence
Multilingual: Fluent in English & Afrikaans
Live Chat & Phone Support
Client Onboarding & Query Resolution
Organizational & Administrative
Calendar Management & Appointment Scheduling
Multitasking & Task Prioritization
Attention to Detail & Accuracy
Problem Solving & Conflict Resolution
Remote Collaboration Tools (Trello)
Interests
Personal growth and wellness, especially after my recovery journey
Learning new ways to simplify and manage tasks digitally
Journaling and reflecting — it helps me stay organized and focused
Timeline
Financial Assistant
Futurama.co.za
07.2021 - 09.2023
Website Catalog Administrator
Futurama.co.za
06.2019 - 06.2021
Sales Representative
YOCO
01.2017 - 02.2017
Management In Entrepreneurship - Commerce
Cape Peninsula University of Technology
Diploma In Entrepreneurship - Commerce
Cape Peninsula University of Technology