Summary
Work History
Education
Skills
Accomplishments
References
Training
Timeline
Generic
Tahira Jugdeo

Tahira Jugdeo

1292 Crescentwood Estate, Midrand

Summary

I am a skilled Regional Manager with a passion for building strong relationships and driving innovation. With experience in the Fintech space, I excel in leading teams and managing strategic projects. I am dedicated to leveraging social media to enhance client experience, continuously seeking ways to integrate it for improved communication and engagement. I manage the Santam Card programme, oversee service levels and operations, and was recently given responsibility for the non-motor merit team.

Work History

Regional Claims Relationship Manager

Santam Insurance
2018 - Current
  • Managed Non-Motor Field adjusters and Field Assessment Managers
  • Collaborated with builders, suppliers, and stakeholders in the industry to ensure successful completion of projects
  • Drove effective management of both catastrophe claims and high-volume claims.
  • Led and supervised teams, ensuring high performance.
  • Fostered strong partnerships with brokers and clients( NW,Limpopo,Mpumalanga,Polokwane)
  • Led the planning and execution of projects for Santam Card
  • Recently entrusted with leading the non-motor merit team
  • Ran the Non-Motor Strat session in 2022
  • Managed multiple pilot projects, including CATHUB, Jewellery Voucher, Job Shadowing and Digital Card.

Non-Motor Field Assessing Manager(JHB)

Santam Insurance
2014 - 2018
  • Managed Non-Motor adjusters and schedulers.
  • Attended claims committee meetings and managed stakeholders.
  • Handled catastrophe claims and high claims volumes.
  • Reported assessor stats to regional manager
  • Focused on client-centric services and problem-solving.
  • Achieved greater efficiency in administrative operations by implementing streamlined checklists for all tasks and processes.
  • Assisted the CAT team in North West with the Earthquake CAT
  • Travelled to brokers, to build relationships

Non-Motor Field Assessor

Santam Insurance
2012 - 2014
  • Scheduled appointments, negotiated settlements, and assessed claims
  • Liaised with service providers and managed time efficiently
  • Built and maintained relationships with clients and brokers.
  • Travelled to other provinces to assist with CAT claims

Non-Motor Digital Adjuster

Santam Insurance
2009 - 2012
  • Assessed merit and quantum on claims
  • Performed administrative duties and negotiated claims
  • Liaised with various service providers and ensured favourable rates.
  • Exceeded target claims regularly, optimizing productivity

Assessor Support, Payment Clerk, Stolen Vehicle and Wreck Claims

Santam Insurance
2005 - 2009
  • Processed assessor reports and authorised repairs or replacements
  • Managed stolen vehicle claims and liaised with banks for deregistration documents.

Underwriting Clerk

Santam Insurance
2004 - 2005
  • Underwrote new insurance policies and amendments
  • Processed endorsements and handled queries
  • Made policy recommendations and liaised with the claims department.

Manageress

Café Del Mar (Umdloti Beach)
2000 - 2003
  • Managed waiters and kitchen staff
  • Oversaw daily cash-ups, accounts, and stock management
  • Ensured excellent customer service and motivated staff.

Education

LLB -

University of South Africa (UNISA) Not Completed

Higher Certificate in Short Term Insurance -

Milpark Business School

Santam C&P Leadership Excellence Programme NQF 8

UCT, GSB

SMDP

Stellenbosch University

LDP:Middle Management Programme

Connemara

Fast Leadership

ITISA Leadership Programme

Tokenisation and Encryption in Digital Payments

Udemy

Grade 12 Excemption

Glenhaven Secondary School

Skills

  • Building Strong Relationships: Cultivating and maintaining strong client, broker, and stakeholder relationships
  • Driving Innovation: Fostering a culture of innovation to meet business objectives
  • Leading Teams: Motivating teams to achieve goals effectively
  • Managing Strategic Projects: Overseeing strategic projects aligning with organizational objectives
  • Utilizing Social Media: Leveraging social media to establish new ways
  • Program Management: Successful management of the Santam Card program
  • Service and Operations Oversight: Ensuring efficient service levels and operations
  • Stakeholder Management: Managing stakeholders and attending claims committee meetings
  • Client-Centric Focus: Providing client-centric services and effective problem-solving
  • Financial Management: Managing Manex, ACPC, Income statement on Santam card

Accomplishments

  • 2005 & 2006: Quarterly Performance Award for Outstanding Achievement at Santam.
  • 2009 - 2011: Top Performing Digital Adjuster at Santam Digital Hub.
  • 2023 Q3 SBS Galaxy of Stars Innovation Award
  • 2023 Q2 Lead with Pride Award

References

  • Mr Lourens Kamfer (Danie Barnard), Non-Motor Digital Adjuster Manager, Santam Insurance, +27 11 409 8200
  • Sandy Naidoo, Admin Manager Durban, Santam Insurance, +27 31 203 4000 / +27 82 953 7725
  • Tersia Smit, Non-Motor Digital Adjuster Team Leader, +27 11 409 8405
  • Hester Vermaak, Credit Control Manager, Santam Insurance, +27 11 621 9000
  • Boshof van Coller, Adjuster Services Manager, +27 11 489 2600
  • Waldi Els, Regional Manager Claims and Adjustment Services JHB, +27 11 489 2991
  • Hein Visser, National Field Assessment Manager, +27 83 274 1533

Training

  • Business Philosophy and Personal Mastery
  • Soft Skills
  • Effective Team Communication and Leadership
  • Managing Continuous Improvement
  • Managing Team Performance
  • Product Training (Personal, Commercial, Agri)
  • Policy Interpretation and Advanced Building Training
  • Building Estimation and Thatch Training
  • Pivot training
  • Assisted by a business coach

Timeline

Regional Claims Relationship Manager

Santam Insurance
2018 - Current

Non-Motor Field Assessing Manager(JHB)

Santam Insurance
2014 - 2018

Non-Motor Field Assessor

Santam Insurance
2012 - 2014

Non-Motor Digital Adjuster

Santam Insurance
2009 - 2012

Assessor Support, Payment Clerk, Stolen Vehicle and Wreck Claims

Santam Insurance
2005 - 2009

Underwriting Clerk

Santam Insurance
2004 - 2005

Manageress

Café Del Mar (Umdloti Beach)
2000 - 2003

LLB -

University of South Africa (UNISA) Not Completed

Higher Certificate in Short Term Insurance -

Milpark Business School

Santam C&P Leadership Excellence Programme NQF 8

UCT, GSB

SMDP

Stellenbosch University

LDP:Middle Management Programme

Connemara

Fast Leadership

ITISA Leadership Programme

Tokenisation and Encryption in Digital Payments

Udemy

Grade 12 Excemption

Glenhaven Secondary School

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Tahira Jugdeo