Summary
Overview
Work History
Education
Skills
References
Interests
Community Service
Leadership experience
Timeline
Generic

TAGMODEEN MULLER

Social Services/Community Worker/Administrator
Strand, Cape Town

Summary

Results-driven BA Human and Social Studies graduate with a focus on Psychology and Public Administration from the University of South Africa. Currently pursuing a BA Hons in Psych Counselling to demonstrate dedication to personal development. Proven track record as an Administrative Clerk at the City Of Cape Town and the South African Police Services Forensics/Crime Lab. Proficient in computer software, customer relations, and A+ computer certification training. Eager to contribute skills in counseling (one-on-one and with smaller groups) and knowledge to your team.

Overview

23
23
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages

Work History

Co-owner/Manager

Informal Trading/ Family(Own) Business
01.2024 - Current
  • Managed inventory acquisition and replenishment processes.
  • Oversaw recruitment and onboarding processes for optimal team performance.
  • Facilitated buying and selling of financial instruments.

Counsellor

Western Cape Therapeutic Community Centre
01.2016 - 12.2016
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Enhanced client emotional well-being by conducting individual and group therapy sessions.
  • Maintained detailed client records to track progress and adjust treatment plans as necessary.
  • Supported clients in development of healthy coping strategies, leading to improved life management skills.
  • Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
  • Listened to clients' concerns and provided encouragement and support.

Administrator

CITY OF CAPE TOWN (Supply Chain Management – Tenders & Contracts Administration)
04.2009 - 11.2012
  • Attend to electronic enquiries, answering and relay telephone calls and messages.
  • Compose, edit, devise and proofread correspondence, publications, specifications documents and reports.
  • Administered electronic mail and other material as well as the flow of information internally and with other departments and organizations.
  • Schedule and confirm appointments and Bid Spec & Evaluation meetings of the manager with departments.
  • Assisted with ordering of and at times collection of office supplies and maintain inventory.
  • Maintained manual and computerized information filing systems.
  • Greet members of the public, establish the nature of their business and direct visitors, members of the public to the manager, supervisor and/or the relevant person or department.
  • Gathered data, statistics and various information for research purposes.
  • Compiled cyclic and special reports and correspondence.
  • Oversee policies and procedures related to records release with regards to the processing of enquiries and/or requests under government access to information and legislation.
  • Establish work priorities, assign work to office support staff, and ensure deadlines are met and procedures are followed.
  • Co-ordinate and plan for office services, such as supplies, forms etc.
  • Organize and oversee records management personnel and related staff as well as office staff.
  • Administer and co-ordinate office administrative procedures and review, assess and implement new procedures.
  • Execute and update records codification, retention and disposal plans.
  • Categorize, cross-reference, register/record, code and store records.
  • Develop records checklists and registers and maintain registers for categorizing.
  • Administered information retrieval systems to research and extract records according to guidelines in response to enquiries and requests.
  • Prepare, mark and move information files according to records management procedures, policies and schedules.
  • Gather statistics and compose reports on activities that fall within records management services.
  • On the job achievements
  • Placed as co-supervisor of the documents safe as well as the archives safe that contained sensitive information.
  • Part-time/Temporary Supervisor of 5 team members for periods of time.
  • The skill of drafting a tender document (with all its specification technicalities) from scratch and seeing the process through right up until the tender is awarded.

Administrator

CITY OF CT-Sports & Recreation VYGIESKRAAL Sta.Community Services
02.2009 - 03.2009
  • Compose, proofread and edit correspondence, invoices, reports and related material from computerized system and handwritten copy
  • Confirm meetings of facility manager/Officer
  • Open and administer incoming regular, e-mail, other material and organize the flow of information internally and with other departments and organizations
  • Respond to telephone and electronic enquiries and transfer enquiries and/or queries to the relevant personnel
  • Order office supplies and maintain inventory
  • Configured and maintained a manual and computerized information filing system
  • Welcome members of the public, determine nature of business and direct members of the public to the relevant personnel
  • Establish and regulate office procedures
  • Gather and compile statistics, data and other information for research purposes
  • Train office staff in policies and systems and in use of software programmes and oversee facility maintenance workers
  • Organize, direct and evaluate the operations of recreational facilities
  • Supervised the leasing of space in the facility or the facility as a whole and the included real estate
  • Organize, plan and direct administrative services such as cleaning, maintenance and rubble removal
  • Recruit and oversee training of staff.
  • Organize, direct and evaluate construction projects, cricket pitches and athletics track and to modify recreational facilities and real estate
  • Oversee the installation, maintenance and repair of real estate infrastructures including machinery, equipment
  • Prepare and/or supervised the preparation of reports and statistics related to areas of responsibility
  • On the job achievements
  • Part-time Supervisor of the facility and the leasing of it to the public as well as 8-10 general facility workers.
  • Implemented a whole new filing system and provided training to office staff on the new filing system as well as on the new online leasing system of the facility.

Administrative Clerk

CITY OF CAPE TOWN (Sports & Recreation ) Community Services
06.2008 - 01.2009
  • Coordinated work schedules and procedures with facility personnel and cross-functional teams.
  • Supervised clerks in telephone operations, word processing, data entry, record keeping, and filing.
  • Conducted training sessions focused on job functions, adherence to safety standards and compliance with company procedures.
  • Resolved work-related issues and delivered progress reports.
  • Coordinated requisition of supplies and materials to ensure project readiness.
  • Executed tasks identical to those assigned to supervised staff.
  • Managed replacement of facility machinery and scheduled necessary maintenance.
  • Oversaw and analyzed the functioning of recreational centers.
  • Managed leasing operations for facility and associated real estate.
  • Coordinate administrative tasks including cleaning, maintenance, and debris removal.
  • Oversaw hiring procedures and ensured effective training implementation.
  • Oversaw the development and enhancement of sports and recreational infrastructure.
  • Coordinate infrastructure projects involving installation and maintenance of equipment.
  • Supervised report and statistics preparation for areas of responsibility.
  • Achieved key objectives within the scope of employment.
  • Supervised sports facilities in part-time role.
  • Participated in site meetings addressing local facilities and amenities as Assistant Sports Coordinator.
  • Oversaw recruitment and training of general workers at facilities.
  • Established comprehensive filing system and conducted training for office staff on its use.

Driver/Fleet Maintenance

Cole Hire Van Rental Company
09.2006 - 03.2007
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Delivered goods and products to customer on time and in excellent condition.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Managed vehicle delivery and collection across greater London.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.

Administrator

SOUTH AFRICAN POLICE SERVICE (Forensics Western Cape)
03.2002 - 08.2006
  • Drafted, reviewed, and revised various documents including correspondence, invoices, and reports.
  • Scheduled and verified meetings for facility manager.
  • Streamlined information processing by organizing incoming materials and facilitating interdepartmental communication.
  • Processed and transferred inquiries to relevant team members efficiently.
  • Coordinated procurement and stock levels for office supplies.
  • Configured and maintained both manual and digital information filing systems.
  • Assessed purpose of visit and guided public to appropriate staff.
  • Implemented and standardized office protocols.
  • Compiled and analyzed data, statistics, and information for research.
  • Directed and educated office personnel on policies, systems, and software usage.
  • Sorted and organized incoming chemicals and laboratory materials.
  • Maintained systematic and accessible chemical storage in supply room.
  • Documented inventory of chemicals and laboratory materials, including order details and storage locations, through a manual tracking system.
  • Allocated laboratory materials and chemicals for internal purposes.
  • Advised internal users on the suitability of materials requested.
  • Attained key objectives while on the job.
  • Directed activities related to database and chemical store supervision.
  • Generated comprehensive report for Director of Western Cape Forensics on alcohol analysis statistics.

Education

BA Hons Psych. - Counselling

University Of South Africa (UNISA)

BA - Human & Social Studies (Psychology & Public Admin)

University Of South Africa (UNISA)

Grade 12 - undefined

Strand Senior Secondary School

Skills

Microsoft Office

References

Abdul, Moosa (Manager)

Administrative Officer

Tyre Tender Co-ordinator, Specialised Technical Services(Previous Tenders & Contracts)-Cape Town

Tel: +2779 912 8024


Mrs Saretha Eybers

Administrative Officer(Manager)

Sports,Recreation & Amenities- Helderberg,Cape Town

Tel: +2774 547 2767


Captain Paul Clinton Cupido

Forensics Science Laboratory Administration,Plattekloof

Tel: +2783 795 0202


Ismail Davids(Supervisor)

Western Cape Therapeutic Community Centre,Strand/Somerset West,Cape Town

Tel: +2761 886 0843

Interests

Enjoy reading sports magazines, magazines related to psychology and community developments and projects, Love photography, Participate in outdoor activities, including rugby, cricket and soccer/football

Community Service

  • Strand Senior Secondary School, Youth Rugby Coach/Life Coach, 2014-02, 2014-09, Volunteered as a Youth Rugby Coach/Life Coach at the Strand Senior Secondary School between February & September 2014.
  • Counselling at WCTCC from January 2016 till December 2016

Leadership experience

  • Supervised office staff and/or general workers in numerous positions.
  • Supervised Sport & Recreation facilities and amenities as well as the Forensic Drug and Alcohol database.
  • Counselling
  • Attended site meetings with members of the public as Assistant Sports Co-ordinator.
  • Supervised small group sessions from time to time.

Timeline

Co-owner/Manager

Informal Trading/ Family(Own) Business
01.2024 - Current

Counsellor

Western Cape Therapeutic Community Centre
01.2016 - 12.2016

Administrator

CITY OF CAPE TOWN (Supply Chain Management – Tenders & Contracts Administration)
04.2009 - 11.2012

Administrator

CITY OF CT-Sports & Recreation VYGIESKRAAL Sta.Community Services
02.2009 - 03.2009

Administrative Clerk

CITY OF CAPE TOWN (Sports & Recreation ) Community Services
06.2008 - 01.2009

Driver/Fleet Maintenance

Cole Hire Van Rental Company
09.2006 - 03.2007

Administrator

SOUTH AFRICAN POLICE SERVICE (Forensics Western Cape)
03.2002 - 08.2006

BA Hons Psych. - Counselling

University Of South Africa (UNISA)

Grade 12 - undefined

Strand Senior Secondary School

BA - Human & Social Studies (Psychology & Public Admin)

University Of South Africa (UNISA)

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TAGMODEEN MULLERSocial Services/Community Worker/Administrator