Tafara Mandoreba
Johannesburg
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Service operations professional with proven record of optimizing service delivery and streamlining processes to meet business objectives. Recognized for fostering collaborative team environment and consistently achieving high-quality results. Reliable and adaptable to changing operational needs, with expertise in strategic planning and customer relationship management. Experienced with overseeing complex service operations and ensuring exceptional service delivery. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Track record of enhancing team performance and driving operational success through innovative strategies.
Overview
19
19
years of professional experience
Work History
Group Customer Service Operations Manager
Stylco (Pty) Ltd
Johannesburg
02.2021 - Current
- Leading all After Sales/ Customer Service operations for the group of companies and range of products.
- Building high performance, accountable and customer oriented call centre, service, technical and logistics teams.
- Analysing data, trends and performance metrics to monitor performance and support sales and management in relevant decision making.
- Identifying and resolving customer service operational challenges.
- Identifying and implementing process improvements towards customer value addition(DMAIC & 5S methodologies).
- Managing customer queries and escalations.
- Drafting, implementing and maintaining Service Level Agreements with customers, suppliers and service providers.
- Managing and reconciling accounts - Approving claims and requests for credits.
- Building, nurturing and maintaining lasting business relationships with customers, suppliers and service providers.
- Optimising the In and Out of Warranty assessment and repair processes.
- Controlling spares parts management and sales.
- Overseeing Returns Collections and deliveries.
- Organising and overseeing stock taking and reconciliation exercises for inventory management.
- Designing, implementing, training and supporting the Cin7 Core Returns Merchandise Authorisation (RMA) system.
- Selling and supporting the Sales Team - The Clearance Closet (Appliances, Electronics and clothing).
- Stylco (Pty) Ltd, based in Johannesburg- South Africa, is an importer, manufacturer & Distributor of Consumer Goods. Customers include retail chain stores, online retailers, independent retailers, buying groups, government institutions, specialist providers & corporate customers throughout Sub Saharan Africa.
Compliance Manager
Stylco (Pty) Ltd
Johannesburg
08.2023 - Current
- New product/import registration and samples management.
- Reading and verification of Test Reports and accompanying documents.
- Logging new and renewal applications on National Regulator for Compulsory Specifications (NRCS), the Independent Communications Authority of South Africa (ICASA), Botswana Communications Regulatory Authority (BOCRA) and the Communications Regulatory Authority of Namibia (CRAN) portals and application platforms.
- Follow up and liaison with NRCS and ICASA officials.
- Reconciling and managing ICASA and NRCS Accounts.
- Coordination with Imports and Supply Chain Team for shipments and compliance readiness.
- Stylco (Pty) Ltd, based in Johannesburg- South Africa, is an importer, manufacturer & Distributor of Consumer Goods. Customers include retail chain stores, online retailers, independent retailers, buying groups, government institutions, specialist providers & corporate customers throughout Sub Saharan Africa.
Operations Manager
Emerging Market Offprice (Pty) Ltd
06.2020 - 01.2021
- Planning, coordinating, leading, and controlling resources and processes.
- Designing, implementing, training and supporting the Microsoft D365 BC system.
- Managing Quality Control (1 and 2), Repairs (Laundry, Ironing, Spotting, and Sewing), Pricing and Packing.
- Managing customer orders and forecasts.
- Promoting and maintaining health and safety protocols.
- Human and material resources planning for different department objectives.
- Drawing up daily, weekly, and monthly production schedules to fulfil customer orders.
- Synchronising import, production, and export plans towards order fulfilment objectives.
- Day-to-day operations focused on attainment of key metrics and continuous improvement.
- Reviewing shift reports to keep track of production progress and communicate with stakeholders.
- Enforcing quality control measures and standards.
- Planning and executing preventive maintenance to ensure operational readiness at all given times.
- Conducting training and support sessions for workers on innovative technology system implementation.
- Managing Bangladeshi expatriate workers' welfare and documentation as per Mauritian law.
- Organising and overseeing stock taking and reconciliation exercises for inventory management.
- An apparel and accessories repair and processing hub in the Mauritian Freeport Zone, distributing to the African market.
Operations Manager
Africasia Electronics Manufacturing Ltd (AEML)
01.2017 - 05.2020
- Aligning and executing operational strategies towards business goals and objectives as outlined by the top echelons.
- Forecasting, planning, coordinating and scheduling customer order fulfilment.
- Planning, organising, leading and controlling day-to-day Television and Printed Circuit Board (PCB) production itineraries.
- Purchasing production materials and consumables.
- Coordinating the entire supply chain with nodes in Asia, Mauritius and South Africa.
- Ensuring smooth workflow through material and human resource planning and allocation.
- Optimising processes and workflows by balancing staffing, targets and material supply.
- Identifying and implementing process improvements towards lean manufacturing(DMAIC & 5S methodologies).
- Streamlining process to promote sustainability, effectiveness, efficiency and quality.
- Driving continuous improvement initiatives in the quest of getting better and better operationally.
- Reporting daily operational performance/statistics to relevant supply chain stakeholders.
- Analysing data, trends and performance metrics to monitor performance and apply suitable contingency measures.
- Drafting and enforcing initiatives towards compliance: quality management system, health and safety guidelines, international standards and company policies.
- Building high performance, accountable and quality oriented production, technical and logistics teams.
- Training and developing production, technical and logistics teams towards operational excellence.
- Resolving conflicts and managing disciplinary actions.
- Managing Bangladeshi expatriate workers' welfare and documentation as per Mauritian law.
- Planning and executing preventive maintenance for equipment and machinery.
- Organising and overseeing stock taking and reconciliation exercises for inventory management.
- AEML is a Mauritius Freeport Development Zone based entity, established in 2014 to assemble electronic components and printed circuit boards (PCB) into televisions, supplying into the Southern Africa market.
Operations Coordinator
Stylco (Pty) Ltd
Johannesburg
07.2012 - 12.2016
- Implementing and maintaining the Stylco Management Information System.
- Information gathering, analysis and dissemination.
- Coordinating assembly, logistics and warehouse operations.
- Ensuring coordination and constructive collaboration among operational facets.
- Planning and publishing production work schedules.
- Supervising production team leaders, assembly teams and Rebate warehouse staff.
- Analysing data, trends and performance metrics to monitor performance and apply suitable contingency measures.
- Monitoring inventory levels and movement Control in all Warehouses.
- Purchasing production materials and consumables.
- Reporting daily operational performance/statistics to relevant supply chain stakeholders.
- Designing, implementing, training and supporting the FileBound Document Management System.
- Organising and overseeing stock taking and reconciliation exercises for inventory management.
- Stylco (Pty) Ltd, based in Johannesburg- South Africa, is an importer, manufacturer & Distributor of Consumer Goods. Customers include retail chain stores, online retailers, independent retailers, buying groups, government institutions, specialist providers & corporate customers throughout Sub Saharan Africa.
Stock Information Controller
Stylco (Pty) Ltd
03.2012 - 06.2012
Computer Trainer
High Level Printing Solutions
10.2011 - 02.2012
Information Centre Officer
RYCOB Chamber of Commerce and Industry
12.2010 - 09.2011
Storeman
Royal Anthem Investments
06.2008 - 01.2009
Records Management Supervisor (Internship)
Sunset Funeral Assurance Ltd
08.2007 - 05.2008
Education
MBA - Operations Management
01.2020
Post-Graduate Diploma in Business Management - Business Management
12.2018
Bachelor of Science - Records And Archives Management
11.2009
Skills
System management
Compliance monitoring
SOP writing
Analytical thinking
Training development
Training and education
Process management
Problem-solving
Time management
Team leadership
Conflict resolution
Training and development
Timeline
Compliance Manager - Stylco (Pty) Ltd
08.2023 - Current
Group Customer Service Operations Manager - Stylco (Pty) Ltd
02.2021 - Current
Operations Manager - Emerging Market Offprice (Pty) Ltd
06.2020 - 01.2021
Operations Manager - Africasia Electronics Manufacturing Ltd (AEML)
01.2017 - 05.2020
Operations Coordinator - Stylco (Pty) Ltd
07.2012 - 12.2016
Stock Information Controller - Stylco (Pty) Ltd
03.2012 - 06.2012
Computer Trainer - High Level Printing Solutions
10.2011 - 02.2012
Information Centre Officer - RYCOB Chamber of Commerce and Industry
12.2010 - 09.2011
Storeman - Royal Anthem Investments
06.2008 - 01.2009
Records Management Supervisor (Internship) - Sunset Funeral Assurance Ltd
08.2007 - 05.2008
National University of Science And Technology - Bachelor of Science, Records And Archives Management
Management College of Southern Africa (MANCOSA) - Post-Graduate Diploma in Business Management, Business Management
Management College of Southern Africa (MANCOSA) - MBA, Operations Management