TAFADZWA MELISSA NYANDORO
Scientific Operations Professional
Johannesburg
Summary
Pharmaceutical Sciences and Biotechnology graduate with 7+ years of progressive experience across microbiology laboratories, commercial testing environments, scientific equipment sales, technical account management, recruitment consulting, and contract-driven service operations. Currently leading SLA governance and operational coordination within a scientific instrumentation environment, ensuring compliance, cross-functional execution, and contract lifecycle management. Strong foundation in regulated environments (ISO 17025, HACCP, GMP principles) combined with commercial and stakeholder leadership exposure.
Overview
10
10
years of professional experience
Work History
Operational Liaison Coordinator – Contract Management
Chemetrix Export (Pty) Ltd (Agilent Supplier)
01.2023 - Current
- Govern and administer Service Level Agreements for laboratory instrumentation and services.
- Translate commercial contracts into executable service delivery plans.
- Coordinate engineers, applications specialists, sales and logistics teams.
- Monitor SLA adherence, escalation pathways and compliance timelines.
- Serve as Panoply CRM Super User and internal systems support lead.
- Identify workflow gaps and implement operational improvements.
Technical Customer Support & Account Manager
Chemetrix Export (Pty) Ltd
01.2020 - 01.2023
- Managed service contracts across Healthcare, Pathology, Chemical, and Utilities sectors.
- Generated quotations aligned to contractual frameworks.
- Coordinated breakdown responses and engineer scheduling.
- Oversaw consumables planning aligned to SLA requirements.
- Identified and documented non-conformances and service deviations.
- Trained junior staff on CRM systems and operational processes.
Internal Sales Consultant – Scientific Equipment
Labotec
01.2019 - 01.2020
- Identified growth opportunities within scientific product brands.
- Developed territory-aligned sales strategies.
- Generated complex quotations and supported installations.
- Conducted product presentations and customer briefings.
- Supported cross-selling and revenue optimization initiatives.
Lab Assistant (Contract)
In2Food
01.2019 - 01.2019
- Conducted microbiological testing of factory samples.
- Performed environmental monitoring and shelf-life testing.
- Managed laboratory consumables stock.
- Maintained quality control documentation.
Recruitment Consultant
Prostaff Scientific
01.2018 - 01.2018
- Sourced and screened scientific and technical candidates.
- Compiled executive summaries for client submissions.
- Coordinated interviews and managed candidate communication.
- Conducted reference checks and offer discussions.
Technical Specialist – Microbiology & Chemistry Customer Care
Mérieux NutriSciences
01.2017 - 01.2018
- Advised clients on microbiological, chemical, and shelf-life testing.
- Interpreted Certificates of Analysis and regulatory requirements.
- Investigated contamination trends and customer complaints.
- Logged non-conformances within QC framework.
- Supported HACCP, PRP, ISO22000 and FSSC initiatives.
Student Technologist (In-Service Training)
Deltamune
01.2016 - 01.2017
- Conducted microbiological testing (Salmonella, Aspergillus, water analysis).
- Managed laboratory environmental monitoring.
- Controlled documentation and laboratory stock.
- Supported quality control and equipment verification.
Education
BTech - Pharmaceutical Sciences
Tshwane University of Technology
National Diploma - Biotechnology
Tshwane University of Technology
Short Course - Contract Management
University of Pretoria
01-2023
Skills
Service Level Agreement (SLA) Governance
Contract Lifecycle Management
Pharmaceutical & Laboratory Operations
Microbiology & Quality Control
Compliance & Regulatory Awareness (ISO 17025, HACCP, GMP principles)
Non-Conformance Reporting & Risk Mitigation
Timeline
Operational Liaison Coordinator – Contract Management
Chemetrix Export (Pty) Ltd (Agilent Supplier)
01.2023 - Current
Technical Customer Support & Account Manager
Chemetrix Export (Pty) Ltd
01.2020 - 01.2023
Internal Sales Consultant – Scientific Equipment
Labotec
01.2019 - 01.2020
Lab Assistant (Contract)
In2Food
01.2019 - 01.2019
Recruitment Consultant
Prostaff Scientific
01.2018 - 01.2018
Technical Specialist – Microbiology & Chemistry Customer Care
Mérieux NutriSciences
01.2017 - 01.2018
Student Technologist (In-Service Training)
Deltamune
01.2016 - 01.2017
National Diploma - Biotechnology
Tshwane University of Technology
Short Course - Contract Management
University of Pretoria
BTech - Pharmaceutical Sciences
Tshwane University of Technology