Tafadzwa Tickey
Harare
Summary
Well-experienced financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Administrative Bookkeeper
AZ Trading
01.2024 - Current
- Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
- Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.
- Contributed to positive work environment through professional conduct and effective communication with colleagues and supervisors.
- Created staff expense and reimbursement tracker in Excel.
- Reduced financial discrepancies by diligently reconciling accounts, identifying errors, and making timely adjustments.
- Supported audit preparations by gathering necessary documentation and responding promptly to auditor inquiries, facilitating smooth process.
- Aided in the development of business strategies through careful analysis of historical financial data.
Business Operations Manager
AZ Trading
01.2023 - 12.2023
- Streamlined operations to achieve a 15% cut in costs by integrating lean management techniques.
- Directed a top-tier team to maintain a 98% punctuality rate for project completions.
- Lifted client satisfaction levels by 30% through the adoption of exceptional service protocols.
- Enhanced operational productivity by 20% with targeted process optimization.
- Oversaw a dedicated workforce of 20+ members, maintaining a turnover rate below 5%.
- Led the successful rollout of a CRM platform, improving customer loyalty and engagement.
- Negotiated cost-efficient contracts, securing significant yearly financial benefits.
- Drove a 40% increase in market presence with aggressive sales and marketing strategies.
- Advocated for and implemented green practices, achieving notable reductions in environmental impact.
Creditor's Clerk & IT
AZ Trading
01.2021 - 12.2022
- Provided exceptional clerical support, specializing in data entry, document control, and email management, while adeptly handling office technology.
- Optimized communication flow by directing business correspondence and inquiries to correct departments and staff.
- Improved record-keeping accuracy with development of reports and integration of automated filing systems.
- Maintained financial integrity through meticulous verification of product orders, shipping timelines, and database maintenance.
- Aided in financial decision-making by producing comprehensive accounts payable reports for executive review.
- Showcased high-level data entry skills, ensuring accuracy of financial records and statements.
- Handled accounts payable with finesse, clearly communicating outstanding balances to relevant parties.
- Designed a robust filing system to enhance the security and privacy of sensitive client information
- Elevated office efficiency through proficient data entry and document management practices.
- Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.
Administrator and Logistics
AZ Trading
03.2019 - 12.2020
- Streamlined operational processes, enhancing system and procedural efficiency through critical evaluation and optimization
- Facilitated seamless admission, transfer, and discharge processes by meticulously completing requisite documentation.
- Fostered collaborative work environment by providing consistent support and communication to peers, management, and clients.
- Ensured accurate personnel record-keeping and robust document management via diligent updates to internal databases.
- Orchestrated and executed corporate functions, including staff meetings and events, with precision and attention to details.
- Digitized office operations, ensuring effective customer engagement and meticulous tracking of records from inception to delivery
- Established effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Front Desk Night Auditor
Cresta Hotels
01.2017 - 12.2018
- Efficiently managed guest check-ins and room updates, ensuring the integrity of sensitive customer data.
- Monitored and recorded business financials, achieving high precision in revenue tracking and account reconciliation.
- Executed flawless verification of deposits and discrepancy resolution, maintaining 100% accuracy in end-of-day reporting with Apex.
- Delivered punctual wake-up calls to guests, consistently providing exceptional service and fostering a welcoming atmosphere.
- Streamlined closing operations by overseeing pending check-ins and payment procedures.
- Maintained stringent budget oversight and expense tracking to uphold robust fiscal discipline.
- Conducted thorough investigations of daily financial variances, swiftly rectifying errors to ensure accurate reporting.
- Diligently reviewed financial statements and completed end-of-day documentation in Apex with perfect accuracy.
- Provided rapid and effective responses to guest inquiries, adeptly coordinating reservation updates and special requests for incoming staff.
Hotel Front Desk Receptionist
Cresta Hotels
08.2016 - 12.2016
- Expertly coordinated with housekeeping and maintenance to ensure swift resolution of guest requests and complaints.
- Efficiently processed financial transactions, including room deposits and fees.
- Provided a warm welcome to guests, confirming reservations and verifying identification with professionalism.
- Maintained exceptional communication standards by answering calls within three rings, adhering to customer service protocols.
- Handled late check-ins smoothly, directing guests to their rooms and hotel amenities.
- Enhanced guest experience by arranging external venue reservations and organizing tours.
- Diligently balanced accounts and prepared accurate daily financial reports.
- Proactively communicated with housekeeping and maintenance to address and resolve room issues.
- Implemented organized filing systems, significantly improving record-keeping efficiency.
- Engaged guests with friendly conversation, ensuring a seamless and enjoyable check-in experience.
Education
Diploma - Information Technology Management
Alison, Galway
Online12.2024
Diploma - Operations Management
Alison, Galway
Online12.2024
Diploma - Business Administration
Alison, Galway
Online 11.2024
Diploma - Effective Bookkeeping And Payrol
Alison, Galway
Online11.2024
Certificate - Teaching English As A Foreign Language (TEFL)
Alison, Galway
Online11.2024
Diploma - Caregiving
Alison, Galway
Online 08.2023
Bachelor of Science - Tourism And Hospitality Management
University of Zimbabwe
Harare, Zimbabwe08.2016
'A' Level Certificate - Zimbabwe School Examination Council
Chemhondoro High School
Murewa, Zimbabwe12.2011
'O' Level Certificate - Zimbabwe School Examination Council
Chemndondoro High School
Murewa, Zimbabwe 12.2009
Skills
- File and database management
- Bookkeeping
- Telephone etiquette
- Financial report creation
- Database Management
- Customer satisfaction
- Relationship building
- Quality Management
- Regulatory filings
- Customer service support
- Financial statement analysis
- Budgeting proficiency
Certification
- Clean Class Four (4) Zimbabwe driver's licence - Light Motor Vehicles
Languages
English
Advanced (C1)
A1
Shona
Bilingual or Proficient (C2)
A1
Timeline
Administrative Bookkeeper
AZ Trading
01.2024 - Current
Business Operations Manager
AZ Trading
01.2023 - 12.2023
Creditor's Clerk & IT
AZ Trading
01.2021 - 12.2022
Administrator and Logistics
AZ Trading
03.2019 - 12.2020
Front Desk Night Auditor
Cresta Hotels
01.2017 - 12.2018
Hotel Front Desk Receptionist
Cresta Hotels
08.2016 - 12.2016
Diploma - Information Technology Management
Alison, Galway
Diploma - Operations Management
Alison, Galway
Diploma - Business Administration
Alison, Galway
Diploma - Effective Bookkeeping And Payrol
Alison, Galway
Certificate - Teaching English As A Foreign Language (TEFL)
Alison, Galway
Diploma - Caregiving
Alison, Galway
Bachelor of Science - Tourism And Hospitality Management
University of Zimbabwe
'A' Level Certificate - Zimbabwe School Examination Council
Chemhondoro High School
'O' Level Certificate - Zimbabwe School Examination Council
Chemndondoro High School
Hobbies
- Chess lover
♟️ | Thriving on the thrill of the game | Constantly honing my skills and expanding my knowledge | Let's connect and share our passion for the royal game of chess! #ChessLover #SkillDevelopment #GameThrills
- Music
🎶 Music enthusiast exploring the world of melodies and rhythms. 🎵 Constantly seeking inspiration from different genres and artists. 🎧 Let's connect and share our favorite tunes! #MusicEnthusiast #MelodySeeker #MusicConnects
- Volleyball
Passionate about Volleyball 🏐 | Dedicated to improving skills and teamwork | Ready to spike, set, and serve my way to victory #VolleyballPlayer #TeamPlayer #SportsEnthusiast
- Study
Passionate about continuous learning and personal growth through study 📚 Excited to connect with like-minded individuals in the academic community. #LifelongLearner #EducationMatters
References
- Cresta Hotels
Contact Person: Human Resources Manager
Contact Number: +263 24 2774106
Email Address: hr@jameson.cresta.co.zw
- AZ Trading
Contact Person: Accounts Manager
Contact Number: +27 79 943 3060
Email Address: jane@msmoneypenny.co.za
- University Of Zimbabwe
Contact Person: Faculty of Business Management Sciences And Economics
Contact Number: +263 4 303211
Email Address: jngwarati@commerce.uz.ac.zw
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