Tafadzwa Foroma

It’s an event company

• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Oversaw supply restocking, area cleaning, and product organization.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Managed store inventory and stock levels to maintain availability of products.
• Evaluated team and employee performance in order to develop and implement effective corrective actions.
• Managed team of 67 employees to maintain smooth-running operations of shop floor.

• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Monitored workflow to improve employee time management and increase productivity.
• Achieved results by working with staff to meet established targets.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Controlled line and crowd with quick, efficient service.