Windows
Tafadzwa Chingwe
Information Communication Technology (ICT) Practitioner
3-68th Avenue, Haig Park, Mabelreign,Harare
Summary
Veteran IT Manager with 12 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
IT Officer
AB Communications T/A ZiFM Stereo
Harare, Zimbabwe
04.2012 - Current
- Guided organizational technology strategy and roadmaps.
- Oversaw IT department operations and training.
- Developed, implemented, and documented security programs and policies and monitored compliance across departments.
- Developed plans to safeguard computer files against modification, destruction or disclosure.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Designed and evaluated WAN and LAN connectivity technologies.
- Installed, maintained and supported voice/data applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Trained users on how to operate components and systems.
- Maintained camera and physical security systems.
- Supported phone, photocopier, VOIP and other physical equipment.
- Coordinated all installations, calibrations and maintenance for broadcast equipment used by ZiFM Stereo
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Developed display, marketing and packaging materials to support product branding strategies.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Systems Support Specialist
Alpha Systems T/A Oracle
Harare, Zimbabwe
02.2009 - 03.2012
- Performed technical support and troubleshooting services to optimize system performance.
- Responded to requests-for-service, generating resolution based on knowledge of technical industry.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Designed and evaluated WAN and LAN connectivity technologies.
Industrial Training IT Student
Delta Beverages (Mandel Training Center)
Harare, Zimbabwe
02.2005 - 02.2006
- Installed and configured software and hardware.
- Assisted with development of SAP Online Training Modules to fulfill program completion requirements.
- Documented core systems configurations, passwords and system access requirements.
- Collaborated with other interns on projects to meet program requirements and demonstrate skills development.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Higher National Diploma - Information Technology
Denmak College (HEXCO)
Harare, Zimbabwe 02.2003 - 10.2006
Ordinary Level -
Marlborough High School
Harare, Zimbabwe 01.1996 - 11.1999
Advanced Level -
Open Learning Center
Harare, Zimbabwe 01.2000 - 11.2002
Skills
Analytical and Critical Thinking
Multitasking Abilities
Computer Skills
Risk mitigation planning
Documentation and reporting
Requirements analysis
Security planning
Infrastructure development
Leadership
Website graphics
Visual design
Project Management
Database management software
Software
Linux
Mac OS
Cloud Computing
Oracle
Pastel
Microsoft Office
Adobe Creative Suite
Certification
ISP2 CISSP (Certified Information Systems Security Professional Domains) (Skill soft)
Interests
Researching on Latest Technology Trends
Cricket
Soccer
Additional Information
References
Artwell Sithole | Chief Engineer | AB Communications | +263772168048
Alpha Systems | Training Manager | Alpha Systems | Tel: +263 8677 000 930/0772525092
Timeline
IT Officer
AB Communications T/A ZiFM Stereo
04.2012 - Current
Systems Support Specialist
Alpha Systems T/A Oracle
02.2009 - 03.2012
Industrial Training IT Student
Delta Beverages (Mandel Training Center)
02.2005 - 02.2006
Higher National Diploma - Information Technology
Denmak College (HEXCO)
02.2003 - 10.2006
Advanced Level -
Open Learning Center
01.2000 - 11.2002
Ordinary Level -
Marlborough High School
01.1996 - 11.1999