Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Additional Information
Timeline
Generic

Tafadzwa Chingwe

Information Communication Technology (ICT) Practitioner
3-68th Avenue, Haig Park, Mabelreign,Harare

Summary

Veteran IT Manager with 12 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.

Overview

14
14
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

IT Officer

AB Communications T/A ZiFM Stereo
Harare, Zimbabwe
04.2012 - Current
  • Guided organizational technology strategy and roadmaps.
  • Oversaw IT department operations and training.
  • Developed, implemented, and documented security programs and policies and monitored compliance across departments.
  • Developed plans to safeguard computer files against modification, destruction or disclosure.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Installed, maintained and supported voice/data applications.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Trained users on how to operate components and systems.
  • Maintained camera and physical security systems.
  • Supported phone, photocopier, VOIP and other physical equipment.
  • Coordinated all installations, calibrations and maintenance for broadcast equipment used by ZiFM Stereo
  • Provided front-end website development using WordPress, Hubspot and other editing software.
  • Developed display, marketing and packaging materials to support product branding strategies.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.

Systems Support Specialist

Alpha Systems T/A Oracle
Harare, Zimbabwe
02.2009 - 03.2012
  • Performed technical support and troubleshooting services to optimize system performance.
  • Responded to requests-for-service, generating resolution based on knowledge of technical industry.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Designed and evaluated WAN and LAN connectivity technologies.

Industrial Training IT Student

Delta Beverages (Mandel Training Center)
Harare, Zimbabwe
02.2005 - 02.2006
  • Installed and configured software and hardware.
  • Assisted with development of SAP Online Training Modules to fulfill program completion requirements.
  • Documented core systems configurations, passwords and system access requirements.
  • Collaborated with other interns on projects to meet program requirements and demonstrate skills development.
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Education

Higher National Diploma - Information Technology

Denmak College (HEXCO)
Harare, Zimbabwe
02.2003 - 10.2006

Ordinary Level -

Marlborough High School
Harare, Zimbabwe
01.1996 - 11.1999

Advanced Level -

Open Learning Center
Harare, Zimbabwe
01.2000 - 11.2002

Skills

    Analytical and Critical Thinking

Multitasking Abilities

Computer Skills

Risk mitigation planning

Documentation and reporting

Requirements analysis

Security planning

Infrastructure development

Leadership

Website graphics

Visual design

Project Management

Database management software

Software

Windows

Linux

Mac OS

Cloud Computing

Oracle

Pastel

Microsoft Office

Adobe Creative Suite

Certification

ISP2 CISSP (Certified Information Systems Security Professional Domains) (Skill soft)

Interests

Researching on Latest Technology Trends

Cricket

Soccer

Additional Information

References

Artwell Sithole | Chief Engineer | AB Communications | +263772168048

Alpha Systems | Training Manager | Alpha Systems | Tel: +263 8677 000 930/0772525092

Timeline

IT Officer

AB Communications T/A ZiFM Stereo
04.2012 - Current

Systems Support Specialist

Alpha Systems T/A Oracle
02.2009 - 03.2012

Industrial Training IT Student

Delta Beverages (Mandel Training Center)
02.2005 - 02.2006

Higher National Diploma - Information Technology

Denmak College (HEXCO)
02.2003 - 10.2006

Advanced Level -

Open Learning Center
01.2000 - 11.2002

Ordinary Level -

Marlborough High School
01.1996 - 11.1999
Tafadzwa ChingweInformation Communication Technology (ICT) Practitioner