Taetso Machate
Floor Controller
Olifantfontein
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Proactive management professional offering excellent team building and leadership skills demonstrated over strong retail career. Direct floor operations with proven revenue building and customer service skills. Advanced expertise in Product or Service sales strategies and trends. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Floor Manager
Totalsports
Kempton Park
05.2023 - Current
- Providing guidance, training and leadership to employees to shape goals and meet targeted objective.
- Monitoring and analyses stock movement within the store
- Ensuring compliance of all administration, system and reporting procedures
- Extracting store report to analyses store turnover and stock performance
- Understand and present information to store manager
- Organize and maintain in store filling system
- Monitor and controller cash or transaction activities to ensure process is followed
- Process customer transactions via active retail system(POS)
- Identifying customer needs through professional engagement and communication
- Adhere to visual merchandise principles and follow housekeeping procedures
- Work within a team to meet sales target and implement store objectives
Sales Associate
Totalsports
Waterfall
12.2020 - 05.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Administrative Assistant
Alfred Matshine High School
Bushbuckridge
01.2016 - 12.2016
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Diploma - Business Management
Mopani South East Tvet College
Phalaborwa 01.2014 - 06.2017
Grade 12 - Commercial
Alfred Matshine High School
Bushbuckrige 01.2009 - 12.2013
Skills
Department management
undefinedTimeline
Floor Manager
Totalsports
05.2023 - Current
Sales Associate
Totalsports
12.2020 - 05.2023
Administrative Assistant
Alfred Matshine High School
01.2016 - 12.2016
Diploma - Business Management
Mopani South East Tvet College
01.2014 - 06.2017
Grade 12 - Commercial
Alfred Matshine High School
01.2009 - 12.2013
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