Tabitha Nicholson

· Streamlined aeromedical operations by implementing efficient processes and reducing redundancies.

· Managed budgets and financial resources effectively, optimising allocation of funds to the medical department.

· Oversaw inventory management efforts, ensuring adequate supplies were available for daily operations without excess waste or costs.

· Managed vendor relationships to secure competitive pricing on essential goods and services.

· Implemented quality control measures for continuous improvement in operational efficiency and patient care.

· Managed risk assessment processes identifying potential operational pitfalls while implementing contingency plans, proactively minimising adverse effects on the organisation.

· Conducted regular audits of company safety protocols, maintaining a safe environment for both staff members and patients alike.

· Developed and updated policies and procedures, maintaining compliance with guidelines including SACAA Part 138 and EURAMI accreditation.

· Spearheaded and implemented new projects to expand scope of engagement.

· Fostered a positive work environment through effective leadership skills that encouraged professional growth opportunities among team members.

· Promoted ongoing education of medical staff, staying up-to-date with industry trends and best practices for delivering high-quality patient care.

· Promoted a culture of accountability by setting clear expectations for staff performance and providing constructive feedback on areas requiring improvement.

· Evaluated performance metrics to identify areas for improvement, driving continuous growth and development within the organisation.

• Enhanced patient care during transport by utilising specialised equipment and monitoring systems to ensure optimal conditions for recovery.
• Supported continuous improvement initiatives within the organisation by contributing suggestions based on real-world experiences in the field.
• Inspected equipment and resolved deficiencies before in-service operations.

• Provided technical assistance on major endovascular Aortic aneurysm repairs, including assessment of CT angiogram, advising surgeon on appropriate devices to treat the patient's condition
• Adapted in-service training programmes for surgical teams on new technology, as well as regular updates on existing devices and equipment
• Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
• Maintained authoritative knowledge through continued education and ongoing training.
• Developed the marketing strategy in line with company objectives, to meet quarterly and annual budget.

• Conducted a needs analysis of the Katanga mining province of the Democratic Republic of Congo, to establish a medical insurance company.
• Established a clinic in Lubumbashi that provided primary healthcare and emergency treatment for insured members, as well as facilitated medical evacuations of critically ill and injured patients, including the ground ambulance service.
• Established remote site medical services on mines in the Copperbelt.
• Developed comprehensive proposals to successfully win lucrative projects from major clients. Communicated directly with customers and partners to build strong business networks and relationships.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Enhanced profitability by developing pipelines utilising marketing and sales strategies.

• Responded to emergency calls to provide immediate and life-saving medical care.
• Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
• Transferred patients safely and securely to medical facilities for continued care.
• Safeguarded ambulance equipment through regular inventory checks, cleaning routines, and reporting any damaged items for replacement or repair immediately.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.

• Managed medical staff complement of approximately 100 employees deployed to remote sites across East Africa.
• Managed crew rosters, travel, and logistics.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Coordinated cross-functional teams to address complex medical issues, resulting in improved patient experiences.
• Defined testing protocols, quality assurance initiatives, and clinic policies and procedures.
• Duty manager for all aeromedical evacuations from remote locations
• Managed the ambulance fleet (±10 4x4 ambulances).
• Provided advanced life support cover for all aeromedical evacuations.
• Generated periodic medical reports and presented statistics to client representatives.

• Provided advanced life support emergency medical care and aeromedical evacuation for all staff based on remote mine sites.
• Managed the onsite clinic, providing day-to-day primary healthcare services including treatment of communicable and endemic tropical diseases.
• Administered first aid for workplace injuries.
• Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
• Generated weekly and monthly statistical reports (patient and inventory).
• Inspected equipment and resolved deficiencies prior to in-service operations.
• Oversaw all site Health and Safety, daily and weekly site inspections of all facilities including kitchen, food storage, accommodation, and ablutions.
• Provided onsite emergency training for first responder teams.
• Conducted daily toolbox talks to educate staff on potential environmental and job specific hazards.

• Primary response to emergency calls, providing advanced medical care
• Interfacility transfers of critically ill/injured patients.

• Coordinated and managed all Occupational Health programmes.
• Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
• Provided medical oversight of mobile medical screenings.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

• Consulted on healthcare insurance needs of large corporate groups.
• Managed complicated medical cases.
• Conducted data analysis and prepared reports on medical aid utilisation.

• Basic Ambulance Assistant