Tabiso Tafeni
Inside Sales Representative
Johannesburg,Gauteng
Summary
- Highly experienced Sales Support known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
- Talented Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
- Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Administrator
Legrand
Sandton, Gauteng
10.2024 - Current
- Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Researched issues with shipments, product damage, and incorrect product amounts.
Inside Sales Representative
Schneider Electric
12.2020 - 06.2023
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Implemented innovative sales strategies to break into new markets, growing overall company revenue and expanding client base.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
Internal Sales Representative
Schneider Electric
10.2016 - 11.2020
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Conducted comprehensive market research to identify trends and areas of opportunity for business expansion efforts within target markets.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
- Leveraged strong interpersonal skills to foster productive relationships with key stakeholders, both internally and externally, contributing to the overall success of the sales team.
- Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
Customer Service Cashier
Wooolworths
05.2012 - 04.2013
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
Bachelor of Science - Marketing
IMM GRADUATE SCHOOL
Gauteng, Pretoria 2025.01 - 2028.12
Associate of Science - Marketing
University of South Africa
Gauteng, Pretoria 02.2020 - 12.2020
GED -
Bytes Peoples Solution
Johannesburg, Midrand 05.2016 - 05.2017
Skills
Relationship Building
Sales Presentations
Account Acquisition
Opportunity Identification
Customer Service
CRM proficiency
Lead Generation
Client Retention
Analytical problem solver
Upselling and Cross Selling
Order Management
Prospect qualification
Territory Management
B2B Sales
Fluent in English
Salesforce
Problem-Solving
Time management abilities
Decision-Making
Professionalism
Order Processing
Self Motivation
Multitasking Abilities
Reliability
Team Collaboration
Time Management
Problem-solving abilities
Effective Communication
Interpersonal Skills
Analytical Skills
Sales Cycle Management
Reading
I spend a lot time reading motivational books and novels to improve my vocabulary and I am also a student.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Marketing
IMM GRADUATE SCHOOL
2025.01 - 2028.12
Customer Service Administrator
Legrand
10.2024 - Current
Inside Sales Representative
Schneider Electric
12.2020 - 06.2023
Associate of Science - Marketing
University of South Africa
02.2020 - 12.2020
Internal Sales Representative
Schneider Electric
10.2016 - 11.2020
GED -
Bytes Peoples Solution
05.2016 - 05.2017
Customer Service Cashier
Wooolworths
05.2012 - 04.2013