
Trainee Manager supporting retail store operations across customer service, stock control, and cash office routines, checking 2–4 stock deliveries per week, completing 5–10 cash-ups per week. Assists with cash-ups, stock deliveries, shrinkage prevention, and end-of-day reporting while stepping in for the store manager when needed. Builds leadership capability through team supervision, supplier follow-up, and resolving 10–20 customer queries per month.
Leadership
Decision making
Customer service
Conflict resolution
Inventory control
Microsoft Excel
Microsoft Word
Office administration
Filing systems
Invoice tracking