Tabisa Matshobeni
Cabin Services Administrator
Cape Town
Summary
Accomplished Cabin Services Administrator at FlySafair, adept in office management and customer service. Excelled in streamlining document retrieval, and enhancing crew integration. Skilled in problem-solving and administrative support, demonstrating a significant impact on operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Cabin Services Administrator
FlySafair
11.2023 - Current
- Maintaining cabin crew personal records.
- Daily Administration of sick leave, Catering Reports,Billing of Log Books for Crew.
- Filling of disciplinary records.
- Capturing Flight reports.
- Processing daily flight delays reports
- Capturing late reports of crew from E-crew system
- Organizing and coordinating Wings Parade for new crew.
- Established an organized filing system that streamlined document retrieval.
- Contacting cabin crew to obtain information when needed.
- Ensure integration of new crew to all departments
- Issuing IPads to new In-Charge Flight Attendants.
- Collection of documents from initial crew to HR and Training Department.
- Supporting the recruitment process i.e. scheduling In-Charge interview.
- Making reservation for interview venues.
- Monitoring cabin crew counts.
- Compiling meeting minutes.
- Providing administration as required by senior management.
Crew Support Administrator
FlySafair
11.2021 - 10.2023
- order stock from preferred suppliers.
- Maintain stock levels and inventory.
- Conduct monthly audits.
- Arrange uniform fittings for both cabin crew and flight deck.
- Ensure uniform is distributed to the outstations
- Manage uniform control system
- Liaise with uniform suppliers to ensure both cost and quality garments
- Ensure all the staff are aware and in possession of uniform policy
- Ensuring that the uniform is worn according to company regulations.
Duty Station Supervisor
FlySafair
08.2017 - 10.2021
- Oversaw day-to-day operations, ensuring smooth running of the station.
- Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
- Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
- Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting and follow-up of delays
- Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
- Monitoring staff both in house and service provider.
Receptionist
Travel Insurance Company
03.2013 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Orthocast Global
11.2012 - 02.2013
- Maintaining medical records.
- Assisting patients.
- Scheduling appointments
- Handle patient emergencies
- Billing patients.
Marketing Administrator
1time Airline
07.2012 - 11.2012
- Boosted social media engagement with the creation of unique and captivating content.
- Implemented data-driven improvements to marketing initiatives based on detailed performance analysis reports.
- Evaluated potential partnership opportunities leading to mutually beneficial collaborations.
- Introduced creative promotional methods that led to higher conversion rates while retaining existing customers'' loyalty.
Customer Services Agent
1time Airline
01.2008 - 06.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
No Degree - N/A
Lamplough High School
Butterworth, Eastern Cape 04.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Staff management
Attention to detail
Recordkeeping and file management
Schedule coordination
Office management
Decision-making
Mail handling
Document management
Timeline
Cabin Services Administrator
FlySafair
11.2023 - Current
Crew Support Administrator
FlySafair
11.2021 - 10.2023
Duty Station Supervisor
FlySafair
08.2017 - 10.2021
Receptionist
Travel Insurance Company
03.2013 - 08.2014
Receptionist
Orthocast Global
11.2012 - 02.2013
Marketing Administrator
1time Airline
07.2012 - 11.2012
Customer Services Agent
1time Airline
01.2008 - 06.2012
No Degree - N/A
Lamplough High School
04.2001 -
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