Taahira Moodley
Retail Store Manager
Cape Town,WC
Summary
Professional and diligent multi-lingual experienced retail store manager, with a proven track record of managing stores successfully by increasing the growth and revenue.
With several years of retail management experience gained working for a number of leading global companies, I have amassed a wealth of experience across customer service, business operations, functions and sales management.
I have have proven skills in:
- Saving costs
- Generating revenue
- Saving time
- Improving processes
- Hitting targets
Overview
10
10
years of professional experience
2
2
Languages
Work History
Retail Store Manager
Le Creuset
Cape Town, Western Cape
03.2021 - Current
- Implemented new sales techniques, which now resulted a YTD growth of 50%
- Managed store organization, maintenance and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Implemented stock controls designed to reduce overall shrinkage levels to less than 0.1%.
- Developing store strategies to raise customers pool, expand store traffic and optimize profitability
- Ensuring stock control by maintaining weekly counts, constant monitoring of IBT’s going in and out the store, relaying any stock adjustment on the required document.
- Conducting payroll, leave (sick leave, family responsibility and annual leave) – sent monthly.
- Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results
- Month end reports done such as – Sales by sales person report; fast selling and slow selling lines; petty cash report; target sheet; detailed report of the store with figures and images
- Support and action visual merchandising in the store
- All administration and banking handled on a daily basis
- Covid regulations maintained in accordance to the law
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Monitoring of daily housekeeping – for example lunch breaks, tea breaks, tidiness within the store, to ensure continued professional customer service
- Ensuring high levels of customers satisfaction through excellent service
Retail Store Manager
Whitehouse
Port Elizabeth, Eastern Cape
05.2019 - 03.2021
- Ensuring high levels of customers satisfaction through excellent service
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning,monitoring, and appraising job results
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Month end reports done such as – Sales by sales person report; fast selling and slow selling lines; petty cash report; alarm test report; Customer demographics report; target sheet; Refund and exchange report with reason
- Transportation of stock between the two Port Elizabeth stores
- Ensure banking, manager’s report and sale’s report is forwarded to head office daily Ensure an open line of communication is established with head office
- Constant liaising with the buyer of the company to ensure constant replenishment of fast selling lines and stock rotation to other stores of the slower lines
- Responsible for all customer queries with regards to – customer complaints, exchanges, returns and customer request
Sales Consultant - Acting Supervisor
Swarovski
Port Elizabeth, Eastern Cape
05.2016 - 04.2019
- Allocation of daily sales targets for each team member
- Review of accurate and correct execution of visual merchandising requirements and take corrective action where required
- Constant review of teams sales target, ensure rotation of staff
- Reconciliation of staff time keeping utilizing the Uniclox system
- Responsible for all customer queries with regards to – customer complaints, warranties, exchanges,returns and customer request. Verification of stock received
- Order placement
- Submit daily report with regards to any anomalies, sales information, daily occurrences within store and staff management
- Provide excellent customer service
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
High School Diploma -
Nasruddin
Port ElizabethSkills
Customer service
Stock management
Decision-making skill
Meticulously detail-oriented
Scheduling
Strong multi-tasking
Sales leadership
Inventory management
Delegation
Employee scheduling
Point of Sale systems
Staff training/development
Merchandising
Adaptability
People management
Interpersonal skills
Operations management
Negotiation and communication
Maximize profitability
Time management
Accomplishments
- Managed to hit every sales target to date
- Increased YTD and MTD growth
- Increased foot-traffic by sourcing clients and providing new marketing ideas
Timeline
Retail Store Manager
Le Creuset
03.2021 - Current
Retail Store Manager
Whitehouse
05.2019 - 03.2021
Sales Consultant - Acting Supervisor
Swarovski
05.2016 - 04.2019
High School Diploma -
Nasruddin