SYLVIA VUYOKAZI NYOKA
167 NTLONI, MOTHERWELL, GQEBERHA,EC
Summary
Compassionate Health Care Assistant with strong skills in patient care and support. Skilled in administering medication, assisting with daily living activities, and providing emotional support to patients. Demonstrated ability to work collaboratively with healthcare teams to ensure high-quality care and improve patient outcomes. Committed to maintaining safe and clean environment for patients. Retail professional with focus on assisting customers, maintaining store presentation, and handling transactions. Adept at product knowledge, addressing customer queries, and supporting promotional activities to drive sales. Strong team player with commitment to delivering exceptional service in fast-paced retail environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Van Eeden Family
GQEBERHA
03.2023 - 08.2025
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Positioned and transported patients in wheelchairs or on movable beds.
- Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.
- Responded promptly to patient call bells and requests for assistance, prioritising patient safety and satisfaction.
- Assisted in walking, talking and movement activities for rehabilitation purposes.
- Administered medication under supervision, adhering to strict healthcare guidelines.
- Remained up-to-date on latest treatments, care improvements and regulations to facilitate continued patient satisfaction and wellbeing.
Healthcare Student Trainee
Netcare Greenacres Hospital
GQEBERHA
01.2022 - 04.2022
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
- Positioned and transported patients in wheelchairs or on movable beds.
- Documented care provided, ensuring accurate and up-to-date records were kept.
Healthcare Student Trainee
Huisgenoot Residence
GQEBERHA
08.2021 - 12.2021
- Used observation and active listening to gain thorough understanding of processes and practices.
- Worked with compassion and kindness, building positive relationships with patients to enhance care experiences.
- Helped patients with personal hygiene, offering support with showering and bed bathing those with limited physical strength.
- Assisted in walking, talking and movement activities for rehabilitation purposes.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Utilised infection control measures to prevent the spread of illness within the healthcare setting.
Retail Sales Associate
Tourvest Destination
ADDO
03.2014 - 08.2021
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Shared new products and promotions with customer to encourage sales.
- Kept shelves neat, clean and organised through visual merchandising.
- Worked flexibly across multiple customer access points.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Met sales targets through proactive promotion and excellent customer service.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Replenished items and organised displays to keep stock looking professional.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed sales transactions accurately, handling cash and card payments with attention to detail.
- Collaborated with team members to achieve targets and contribute to a positive working environment.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Participated in regular training sessions to stay updated on product knowledge and sales techniques.
- Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales.
- Managed inventory levels on the shop floor, promptly restocking items to maintain availability.
- Participated in inventory counts, ensuring accuracy in stock levels and identifying discrepancies.
Education
Healthcare Certificate - Healthcare Assistant course
2022
- Healthcare Assistant certificate
NVQ Level 4 - Office Administration
2013
- NCV Level4 Academic Achievement Award
Certificate of Higher Education - Matric
2010
- Pass my matric with higher certificate
Skills
- Patient care
- Personal hygiene
- Medication administration
- Infection control
- Team collaboration
- Time management
- Problem solving
- Mobility assistance
- Documentation accuracy
- Confidentiality understanding
- Elderly care
- Calm under pressure
- Dementia awareness
- Home care
- Customer relationship management
- Visual merchandising
- Communication skills
- Customer Service
- Product knowledge
- Cash handling
- Stock counting
- Computer literate
- Stock replenishment
- Point of sale operations
Languages
Xhosa
First Language
Certification
- Checkout Operator SAQA certified
Education
other,other,other
References
- Christa Van Appel - 0839960693
Van Eeden daughter
- Sir Vosloo - 0724652388
Nido Nursing Tutor
- Phumzile Bolani - 0817915033
Tourvest Destination Retail Supervisor
Timeline
Health Care Assistant - Van Eeden Family
03.2023 - 08.2025
Healthcare Student Trainee - Netcare Greenacres Hospital
01.2022 - 04.2022
Healthcare Student Trainee - Huisgenoot Residence
08.2021 - 12.2021
Retail Sales Associate - Tourvest Destination
03.2014 - 08.2021
Nido Nursing School - Healthcare Certificate, Healthcare Assistant course
Eastcape Midlands College - NVQ Level 4, Office Administration
Samkelwe Secondary School - Certificate of Higher Education, Matric