Sylvia Phumzile Baartman

CORE COMPETENCES

• Fostered a welcoming environment for visitors which improved public relations image of the company.
• Greet customers promptly and professionally, providing friendly, knowledgeable assistance.
• Enhanced company communication with accurate minute-taking during meetings. Checked stationery supplies and ordered low-stock items quickly to meet demand.
• Manage the Senior Manager's Diary
• Schedule meetings i.e. meeting venue, send out invitations for meetings, send reminders 3days prior the meeting, arrange refreshments, prepare meeting packs (agenda, attendance register and other documents) and take minutes for the meeting
• Maintain a File plan and file documents according to records management policy.
• Maintain a high-level of confidentiality
• Maintain a high-level of professionalism

ADDITIONAL COMPETENCIES

• Civil Society Sector Strengthening
• Sector Audits & Compliance Assessments
• Elections Administration & Oversight
• Public–Private Partnership Facilitation
• Resolution Tracking & Governance Reporting
• Commemorations & Campaign Coordination
• Stakeholder Engagement & Communication
• Monitoring & Accountability Systems

PROFESSIONAL EXPERIENCE

Secretary | Office of the Premier, Mpumalanga Province

May 2013 – Present

• Coordinate provincial and district civil society sector meetings ensuring compliance with governance frameworks and approved Terms of Reference.
• Compile executive-level minutes, action matrices, and maintain structured resolution tracking systems.
• Conduct sector audits and compliance assessments to verify governance functionality and representation legitimacy.
• Oversee civil society elections processes, including nomination management, voting procedures, and reporting of outcomes.
• Facilitate establishment and operationalization of the Provincial Private Sector Forum to strengthen public–private collaboration.
• Coordination of preparatory meetings for World AIDS Day and World TB Day, including stakeholder mobilization and readiness tracking.
• Develop responsibility matrices, compliance tools, and reporting templates to enhance accountability.
• Liaise with provincial departments, district municipalities, civil society organizations, and private sector stakeholders.
• Maintain confidential governance records in alignment with public service standards.

KEY ACHIEVEMENTS

• Strengthened provincial civil society governance systems through structured audit processes.
• Improved accountability through enhanced resolution tracking and reporting frameworks.
• Contributed to successful coordination of major provincial commemorations.
• Supported the formal establishment of a structured Provincial Private Sector Forum

• Exceeded monthly performance metrics consistently, contributing to the success of the call centre operations.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.