Sylvia Thwane

• Resolved issues with systems, hardware and telephones quickly and accurately.
• Walked individuals through basic troubleshooting tasks.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Resolved complex technical issues for better client experience and smoother operations.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Improved customer satisfaction by providing timely and efficient technical support to clients.

Device insurance,New contacts, Credit vetting, New lines and Upgrades. Established rapport with potential customers

Managed a high volume of outbound calls daily.

Met and exceeded daily and monthly targets

• Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
• Managed high call volume while maintaining exceptional service quality for all customers.
• Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
• Built rapport with clients, resulting in increased customer loyalty and positive feedback.

• Organized returned books and materials and assisted with shelving.
• Collaborated with fellow student assistants on group projects and initiatives to improve library services, fostering teamwork among staff members.
• Checked out and checked in items using library computer system.
• Assisted library staff with clerical duties to help lighten workload.
• Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
• Conducted library tours and orientations, familiarizing patrons with library's resources and services.