Sylvia Sonnet Ncani
Call Center Consultant
Midrand
Summary
Dynamic customer service professional with extensive experience at G4S Deposita, adept at resolving conflicts and enhancing customer satisfaction. Proven ability to maintain professionalism under pressure while utilizing strong communication skills and data entry accuracy. Recognized for collaborating effectively with technical teams to expedite service resolutions and improve operational efficiency.
Overview
13
13
years of professional experience
Work History
Night Shift Customer Service Representative
G4S Deposita
03.2019 - Current
- Collaborated with technical teams overnight to expedite the resolution of service issues and facilitate repairs.
- Provided consistent support to customers during night shifts by addressing inquiries and resolving issues with a calm, professional approach.
- Coordinated with different internal departments to ensure seamless communication and service delivery during late hours.
- Scheduled and confirmed appointments for technicians during off-peak hours to enhance service efficiency.
- Monitored system performance and notified relevant teams promptly to prevent service disruptions during night operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
G4S Deposita
10.2016 - 03.2019
- Utilized multilingual skills in English, Afrikaans, and Sesotho to communicate effectively with a diverse customer base in South Africa.
- Assisted in training new customer service representatives, improving overall team performance and knowledge.
- Investigated customer feedback to identify common issues, and collaborated with relevant departments to enhance product quality.
- Monitored system performance and notified relevant teams promptly to prevent service disruptions.
- Scheduled and confirmed appointments for technicians.
Assembly Technician
G4S Deposita
05.2012 - 09.2016
- Assembled and tested electronic and mechanical components to ensure functionality and quality standards.
- Interpreted technical drawings and assembly instructions to accurately construct assemblies and sub-assemblies.
- Diagnosed and repaired faulty components, reducing downtime and improving product reliability.
- Independently identified and resolved assembly issues affecting the final fit and appearance of products to uphold quality standards.
- Assisted Team Leader and Technicians during product and machine change-overs, ensuring minimal downtime and accuracy.
- Maintained inventory stores, handling dispatch and receipt of imported and exported goods efficiently.
- Applied problem-solving skills to troubleshoot mechanical and electrical assembly challenges in a fast-paced environment.
Education
High School Diploma -
Elethu Themba Public School
Johannesburg, South Africa 04.2001 -
Skills
Experienced with Google Sheets and Docs
Data entry accuracy
Effective verbal communication
Customer service
Maintains professionalism in stressful situations
Chrome
Timeline
Night Shift Customer Service Representative
G4S Deposita
03.2019 - Current
Customer Service Representative
G4S Deposita
10.2016 - 03.2019
Assembly Technician
G4S Deposita
05.2012 - 09.2016
High School Diploma -
Elethu Themba Public School
04.2001 -