Global economy
Sylvia Nortje
Sales Account Manager
Port Elizabeth ,EC
Summary
Dynamic Sales Account Manager and adept Personal Assistant with a proven track record at S A Post Office, excelling in client satisfaction and business growth. Leveraged relationship selling and strategic account development to surpass sales targets. Skilled in team building and negotiation, consistently enhancing market share and operational efficiency.
Overview
28
28
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Account Manager
S A Post Office
04.1998 - 03.2023
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Anticipated clients' needs by staying in touch on regular basis.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Consistently exceeded quotas by leveraging an extensive network of contacts within target industries.
Personal Assistant to General Manager
S A Post Office
11.1994 - 03.1996
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
Education
Business Management
Damelin
Port Elizabeth, South Africa 04.2001 -
Skills
[Type] sales techniques
Customer-oriented
Strategic account development
Relationship selling
Business growth and retention
Demand forecasting
Team building expertise
Client relationship building
Sales presentations
Complaint resolution
Lead prospecting
Sales strategy development
Powerful negotiator
Certification
Selling Skills
Interests
Hiking
Attend regular hiking / walking events in Eastern and Western Cape
Timeline
Selling Skills
01-2025
Business Management
Damelin
04.2001 -
Sales Account Manager
S A Post Office
04.1998 - 03.2023
Personal Assistant to General Manager
S A Post Office
11.1994 - 03.1996