Sylvester Pholo Mothemela

Manage daily service department operations, prioritizing workflow and allocating tasks.
- Supervise and train a team of technicians to ensure quality workmanship.
- Conduct quality control checks, address customer concerns, and implement corrective actions.
- Collaborate with Service Managers to meet sales targets, reduce labor costs, and improve customer satisfaction.
- Implement and maintain Volvo manufacturer standards, protocols, and procedures.

- Diagnosed and repaired complex vehicle issues.
- Conducted routine maintenance and inspections.
- Mentored junior technicians.

Operational Management

1. Workshop Operations: Oversee daily workshop operations, ensuring efficient use of resources and equipment.
2. Job Allocation: Assign tasks to technicians, considering their skills and workload.
3. Quality Control: Conduct regular quality control checks to ensure work meets Volvo standards.

Leadership and Team Management

1. Team Supervision: Supervise and mentor a team of technicians, providing guidance and support.
2. Performance Management: Monitor technician performance, providing feedback and coaching to improve skills.
3. Training and Development: Identify training needs and arrange training sessions to enhance team skills.

Customer Service and Communication

1. Customer Liaison: Communicate with customers to discuss repair work, provide estimates, and address concerns.
2. Service Advisor Support: Assist Service Advisors with technical information and guidance.
3. Internal Communication: Collaborate with other departments, such as Parts and Service, to ensure smooth workshop operations.

• Built strong relationships with team members and supervisors, fostering a positive work environment.
• Enhanced practical skills by assisting experienced professionals in various tasks.
• Observed experienced professionals in action, gaining valuable insights into best practices within the field.
• Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.