Sylvester Gordon
Operations Manager
Oakdale
Summary
I am a dynamic Operations Manager and People focused leader with 19 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.
Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
Work History
Operations Manager
PALTRACK
07.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Reporting Departments: Development, Support, Quality Assurance and Planning
Development Manager
Paltrack
01.2019 - 06.2024
- Provide models for planning, work load execution and team culture building to meet both business as well as employee personal growth strategies
- Using 2 my leadership styles in the form of Couching and Transformational, to create a platform for delivery of work product and growth of the business and people
- Manage Development Team (Work and Personal Development)
- Supervise and Delegate duties to the Development Team
- Recruit New Talent
- Train New Developers
- Establish development standards for the team
- Deliver reports and Proposals to Directors
- Create a budget and timeline for the Development Projects
- Develop processes and data systems to enable effective analysis, estimation and decision-making
- Manage Tool sets used to improve working environment and increase efficiency
- Validating/Implementing Key Architecture Decisions
- Drive Product Strategy
- Engage with Customers on a Daily basis
- Develop and inspire a team to implement the strategy and to achieve objectives and targets
- Ensure all team members represents PALTRACK in best light
- Mentor to ensure personal and organizational development
- Motivational Sessions to ensure we keep pressure levels at bay and grow people
- Replace the uncoachable - When you cannot change the people, change the people
.Net Team Leader / Software Developer (C#, PHP & Java)
Paltrack
01.2008 - 01.2019
- Leading My Team in the Execution of our tasks to Achieve Business Goals And KPI’s
- Software Architecture - Design and Implement Investigated and Selected Development Stack to Satisfy Business and Client Needs
- Develop Using SOLID Principles
- Lead Scrum Meeting
- Responsible for planning, processing and performing all jobs in an efficient manner with no assistance Working closely with Senior Management
- Design and develop programming systems making specific determinations about system performance
- Responding promptly and professionally to bug reports
- Review and repair legacy code
- Code Reviews with Team to identify possible issues and Make Recommendations Mentor Developers to grow their Knowledge Circle
- Expected to conduct system analysis and development, to keep our systems current with changing technologies
- Analyze, design, coordinate and supervise the development of software systems to form a basis for the solution of information processing problems
- Analyze system specifications and translate system requirements to task specifications for team
- Responsible for analysis of current programs including performance, diagnosis and troubleshooting of problem programs, and designing solutions to problematic programming
- Responsible for developing new programs and proofing the program to develop needed changes to assure production of a quality product
- Responsible for development of new programs, analyse current programs and processes, and making recommendations which yield a more cost effective product
- Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular and database level
- Responsible for reading, understanding, and utilizing all part and assembly prints, forms, spreadsheets, bills of material, specification sheets, and technical references
- Responsible for utilizing tools and equipment involved in performance of essential functions of programming including measuring instruments
- Search, summarize and keep the team abreast of strategic information from all sources
- Maintain client databases
- Writing proposals or papers
- Making presentations to customer or client audiences or professional peers
- Maintain positive client interactions
- Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse group of clients and staff
- Provide general administrative support to the organization
- Provide feedback to analysis/training staff about performance considerations / usability issues concerning software specifications and implementation
- Research and Implement software tools
- Provide assistance to testers and support personnel as needed to determine system problems
- Provide recommendations to management concerning issues of programmer productivity and software development management
Software Developer (From Junior to Senior Developer)
Evolution Service Provider
01.2004 - 01.2007
- Program Research and Development
- Bug Reporting, Verification and Fixing
- Feedback on Scheduling Program Changes, Maintain Program Schedule
- Keep to Date with Clarion patches (Softvelocity)
- Keep up to date with clarionmag news and updates, and Capesoft updates, Keep PrgUpdate up to date with all requests
- Web Development(Database Driven)
- Clarion Versions worked on: C4 – C6.3 9056EE
- Manage Support Desk
- Deal with Escalated Support Issue
- Provide High level support that 1st level cannot resolve
- Provide 1st level with Solution to Assist Client to Resolve
- Training New and Existing Clients on Software
- Training Levels: Beginner, Intermediate, Advanced
- Training - Policy and Procedure
- More focus type of training (Systems Integration Training)
- Clients are advised to prep with getting together a list of issues to work through the training session
Desktop Support & Logistics
Reds Road Express
01.2003 - 01.2004
- Track & Trace Coordinator / Desktop Support
- Provide PC Support to All Staff spanning 2 Buildings, Installing Printers, Software and Basic Maintenance
- Ensure delivery of all consignments below 1 ton
- This incorporates Sending Tracking and confirming delivery, Execute Contingency plan on failed deliverers
Education
NQF Level 5 National Certificate: 59201 - Generic Management
Imperial Logistics Management Programme
Programming in C - Microsoft Visual Studio
Microsoft Official Course
01.2011 - 01.2016
BSc HONS - Information Technology
University of Greenwich, London (International)
02.2007 - 01.2010
Grade 12 - undefined
Sea Point High School
Skills
Leadership & Management of Teams
Analyst and Strategist
Mentoring and Developing Skills in others
Life Coaching
Motivational Speaking
Time and Planning Management
Public Training
C#
SQL Server and MYSQL
Software Design and Development
NET CORE
Visual Studio
Version Control
Continuous Integration
AZURE
Silverlight
Software Training
Web Application Development
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
Organizational management
Team leadership
Operations monitoring
Data analysis
Operational efficiency
Performance reporting
Business development
KPI tracking
Decision-making
Business planning
Planning and implementation
Customer retention
Strategic planning
Performance management
Staff training
Employee motivation
Document control
Negotiation
Performance evaluations
Supply chain logistics
Summary Of Employment
- Operations Manager, Paltrack, 01/01/14, Present
- Development Manager, Paltrack, 01/01/19, 06/01/24
- .Net Team Leader / Software Architect, Paltrack, 01/01/08, 12/31/19
- Senior Software Developer, Evolutionary Service Provider, 01/01/04, 12/31/07
- Desktop Support & Logistics, Reds Road Express, 01/01/03, 12/31/04
Timeline
Operations Manager
PALTRACK
07.2024 - Current
Development Manager
Paltrack
01.2019 - 06.2024
Programming in C - Microsoft Visual Studio
Microsoft Official Course
01.2011 - 01.2016
.Net Team Leader / Software Developer (C#, PHP & Java)
Paltrack
01.2008 - 01.2019
BSc HONS - Information Technology
University of Greenwich, London (International)
02.2007 - 01.2010
Software Developer (From Junior to Senior Developer)
Evolution Service Provider
01.2004 - 01.2007
Desktop Support & Logistics
Reds Road Express
01.2003 - 01.2004
Grade 12 - undefined
Sea Point High School
NQF Level 5 National Certificate: 59201 - Generic Management
Imperial Logistics Management Programme