Hi, I’m
Sydney Ndlovu
Cape Town
Summary
With a robust educational foundation from Cape Peninsula University of Technology in operations management and supervision, my approach to process improvement is both academically informed and practically refined. My tenure at EXL Services honed my ability to navigate complex operational challenges, where I diligently managed remittance information, ensuring accurate payment applications and timely customer resolutions. My technical proficiency in Microsoft Excel complements my research skills, allowing me to maintain meticulous transaction records. Dedicated to fostering seamless operations, I am passionate about utilizing my written communication prowess and operational insights to empower teams and contribute to organizational efficiency.
Overview
2
years of professional experience
5
years of post-secondary education
Work History
EXL Service South Africa (pty) ltd
Executive-Operations
3 2023 - 12.2023
Job overview
- Sent emails and take regular follow ups with customers for missing remittances
- Responded to customer queries and provide timely resolution as per their requirements
- Maintained daily transaction record in excel spreadsheet transaction capturing application
- Reported issues to higher management with great detail
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Ensured compliance with industry regulations by developing comprehensive policies, procedures, and guidelines for daily operations management
- Implemented data-driven decision-making practices to drive continuous improvement initiatives
- Implemented lean methodologies to identify areas of improvement, eliminate waste, and streamline operations for increased efficiency
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Enhanced customer satisfaction levels by addressing operational issues proactively and resolving customer complaints promptly
- Worked effectively in challenging environments
- Demonstrated leadership skills in managing projects from concept to completion
- Worked flexible hours across night, weekend, and holiday shifts
- Delivered services to customer locations within specific periods
- Used strong analytical and critical thinking skills to develop effective solutions for challenging situations
- Identified issues, analyzed information and provided solutions to problems.
Pry Arts and Tech
General Assistant
06.2018 - 12.2019
Job overview
- Reviewed files, records and other documents to obtain information to respond to requests
- Collaborated with cross-functional teams to complete projects efficiently while adhering to quality standards
- Participated in any interior design and manufacturing projects
- Utilized office management software to record and track customer information
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly
- Managed cross-functional teams, resulting in successful project completion on time and within budget constraints.
Education
Cape Peninsula University of Technology
Postgraduate Degree from Logistics and Supply Chain Management
01.2023 - 05.2023
Cape Peninsula University of Technology
Diploma from Operations Management
01.2020 - 05.2022
Ndzundza Mabhoko Secondary SchoolMpumalanga, South Africa
Grade 12 National Senior Certificate
01.2015 - 05.2017
Skills
Communication skills
Availability
Available Immediately
References
- Dr Bingwen Yan, Head of Department: Industrial and Systems, Cape Peninsula University of Technology, 072 613 6286, YANB@mycput.ac.za
- Dr Adeel Sambo, Lecture at Department Business and Management Sciences (CPUT), 076 339 8635, sambo@cput.ac.za
- Miss Zimkitha Nkonzo, Trainer at EXL Services, 062 726 5265
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cape Peninsula University of Technology
Postgraduate Degree from Logistics and Supply Chain Management
01.2023 - 05.2023
Cape Peninsula University of Technology
Diploma from Operations Management
01.2020 - 05.2022
General Assistant
Pry Arts and Tech
06.2018 - 12.2019
Ndzundza Mabhoko Secondary School
Grade 12 National Senior Certificate
01.2015 - 05.2017
Executive-Operations
EXL Service South Africa (pty) ltd
3 2023 - 12.2023
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