Priscilla Lindi Shabalala
Krugersdorp
Summary
I am a highly motivated and dedicated individual, with excellent communication and interpersonal skills. I am flexible and goal driven when given tasks/deadlines. I make it my priority to complete them to the best of my ability and ahead of scheduled time. Having worked as a call centre agent, debt collector, makeup artist, nail technician and at some point working for myself has exposed me to all types of people from diverse backgrounds and all that experience has enabled me to handle different personalities. I can work independently and in a team. Thriving for excellence drives me.
Overview
17
17
years of professional experience
Work History
Nail Technician
Dominion Beauty
Johannesburg
01.2023 - 02.2023
- Applied manicures and pedicures following colour and style preference of clients to enhance aesthetics and groom nails.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Followed proper safety and sanitation guidelines while performing nail services.
- Collaborated with other members of the salon staff to provide amazing client experience.
Self-Employed
Self-Employed
Johannesburg
12.2013 - 10.2018
- Sourced clothing, handbags and accessories for selling.
Debt Collector
VVM Attorneys
Johannesburg
01.2011 - 11.2012
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls.
Call Center Agent
Merchants (Vodacom)
Johannesburg
03.2006 - 12.2009
- Assisted clients with network related problems.
- Captured and updated clients details on the database.
- Assisted clients' to blacklist lost or stolen handsets.
- Analysed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Education
Senior Certificate -
Ahmed Timol Secondary
Johannesburg12-2003
Certificate In Marketing -
Damelin
Johannesburg06-2005
Certificate In Administration -
Pinnacle College
Johannesburg06-2005
Diploma of Higher Education - Make-Up Artstry
Face2Face
Johannesburg, GP01-2019
Skills
- Good interpersonal skills
- Detail-oriented
- Creative
- Good communication skills
- Professional customer service
- Multitasking
References
- Lola, Ministry Mentor, 073 3152 825
- Cindy, Dominion Beauty, Johannesburg-081 4412 250
- Merchants (Vodacom), 010 8000000
Timeline
Nail Technician
Dominion Beauty
01.2023 - 02.2023
Self-Employed
Self-Employed
12.2013 - 10.2018
Debt Collector
VVM Attorneys
01.2011 - 11.2012
Call Center Agent
Merchants (Vodacom)
03.2006 - 12.2009
Senior Certificate -
Ahmed Timol Secondary
Certificate In Marketing -
Damelin
Certificate In Administration -
Pinnacle College
Diploma of Higher Education - Make-Up Artstry
Face2Face