Sydney Mailula
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Machine Operator
Pharmaceutical Contractors
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
Machine Operator
Portfolio Pharmaceutical
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
Machine Operator
Hersol Manufacturing Laboratories
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
Contact Center Agent
Salt Employee Benefits
02.2024 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Reduced average call handling time through effective problem-solving skills and utilizing available resources.
- Maintained high call quality standards by adhering to company policies and procedures for each interaction.
- Proactively identified areas for personal growth and development within the role, seeking additional training or resources as needed to improve job performance.
- Demonstrated exceptional multitasking abilities by navigating multiple systems simultaneously during calls to provide accurate information to customers quickly.
- Enhanced team performance by offering support and sharing knowledge with colleagues in a collaborative environment.
- Assisted in training new hires by sharing best practices and offering guidance on company processes.
- Contributed towards the achievement of team and organizational goals by actively participating in performance-driven initiatives, resulting in increased efficiency for the contact center.
- Provided constructive feedback to management regarding areas of improvement within the contact center''s operations based on personal experiences and observations from daily interactions with customers.
Education
Matric -
Matsimela High School
Limpopo Understanding Of Fica - Financial Services
Moonstone
Pretoria Certification
Certificate of understanding of fica
Timeline
Contact Center Agent
Salt Employee Benefits
02.2024 - Current
Machine Operator
Pharmaceutical Contractors
Machine Operator
Portfolio Pharmaceutical
Machine Operator
Hersol Manufacturing Laboratories
Matric -
Matsimela High School
Understanding Of Fica - Financial Services
Moonstone
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