Microsoft office advanced
Sybil Ntokozo Ntanzi
Randburg Johannesburg
Summary
Social Media Profile Facebook, Linkedin OBJECTIVE I am seeking for new career path challenge to provide me with more better opportunities and growth. I am a hardworking and determined individual who is always willing to learn and develop further. I can work well under pressure, adhere to strict deadlines and can easily adapt to all challenging situations. I boast in being a reliable and dependable individual who is accountable for ensuring confidentiality. I strive in improving internal and external customer satisfaction by efficient and effective service delivery with key focus on removing all barriers preventing the service delivery and to create synergies enhancing customer services. I have a sound and excellent knowledge based in computer literacy and business acumen.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
7
7
Languages
Work History
Key Accounts Manager
Timeless Global
02.2018 - Current
- Organize office operations and procedures
- Partner with HR to maintain office policies as necessary Compile weekly reports and monthly reports Responsible for creating power point slides and making presentations
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition, Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Administration/ Bookkeeping/ HR Assistance
Tsebo Outsourcing Group
02.2013 - 02.2014
- Industry : Cleaning, hygiene and hospitality, Executive office administration Secretarial support Record keeping Reception Office support Travel bookings management Placing and receive monthly orders Control stock levels Receive deliveries from suppliers Generate monthly client invoices and statements Complete provident fund forms Manage levies and timesheets Deal with HR queries
Personal Assistant
Tsekua
08.2010 - 01.2012
- As an Personal assistant, conducting meetings for teams on site , preparing their paper work , time sheets, trainings for General workers, take orders onsite go on site to view and do monthly report, Act as the point of contact between the manager and internal/external clients
- Screen and direct phone calls and distribute correspondence
- Handle requests and queries appropriately
- Manage diary and schedule meetings and appointments
- Make travel arrangements
- Take dictation and minutes
- Source office supplies
- Produce reports, presentations and briefs.
Marketing Research Administrator/Telesales Consultant
Telkom SA
06.2006 - 07.2010
- Conduct quality research Evaluate consultants at the call centres and deal with customer queries Assess service provided by the consultant Escalate matters raised by customers to the relevant management Capturing verbatim comments and suggestions given by customers Debt collection Capturing data to the Telkom intranet Submit data to marketing intelligence Navigating between systems and multi-tasking Telesales - selling and promoting Telkom products and solutions Compile summative weekly reports and excel tracking documents.
Education
English - Communication Studies
TELF University
Australia 03.2022 - 01.2024
Lay Councillor - Health Education
School of Hope
Durban 09.2011 - 09.2011
Information Technology -
Durban Computer Tech
Durban 01.2002 - 12.2002
Electrical Engineering - Engineering (Pre-Engineering)
KZN Costal College
Durban 01.2005 - 12.2005
Skills
Excellent communicationTelephone etiquetteCustomer skillsSelling skillsInterpersonal relationship skillsAdministrationBookkeepingOffice supportManaging levies & time sheetsData CapturingTime ManagementSales And MarketingVerbal And Written CommunicationEnthusiastic, Dedicated And ProfessionalGood Conflict HandlingGood Interpersonal Relationship Skills And Self MotivatedDevelopment Of Training MaterialsEvents Planning such new Products LaunchesSystem CompetenciesMicrosoft Office (Advanced, excel, PowerPoint, word, access and email)C , information System, Development Software, coral Draw, Visual Basic, DelphiCBS Systems, CRM Fault System, Rockwell, WCDMA Geolocation Systems, My MarketProcurement Systems , Microsoft Dynamics AX Software
Key account management
Sales program creation
Key account management
Consultative selling
IT support
Business Development
Relationship selling
Social media marketing
Cash Handling
Guest seating arrangements
Customer rapport
Sales lifecycle management
Services optimization
Affiliations
Institution : Durban Computer Tech
Year : jan 2002- Dec 2002
Qualification : Information Technology
Institution : KZN Costal Collage
Year : June 2005 - December 2005
Qualification : Electrical Engineering
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
C
Information systems
Timeline
English - Communication Studies
TELF University
03.2022 - 01.2024
Key Accounts Manager
Timeless Global
02.2018 - Current
Administration/ Bookkeeping/ HR Assistance
Tsebo Outsourcing Group
02.2013 - 02.2014
Lay Councillor - Health Education
School of Hope
09.2011 - 09.2011
Personal Assistant
Tsekua
08.2010 - 01.2012
Marketing Research Administrator/Telesales Consultant
Telkom SA
06.2006 - 07.2010
Electrical Engineering - Engineering (Pre-Engineering)
KZN Costal College
01.2005 - 12.2005
Information Technology -
Durban Computer Tech
01.2002 - 12.2002