Suzette Booysen
New Business Manager & Sales Representative
Centurion,GP
Summary
Proven leader in driving business growth at ORBCOMM Technologies, adept in operations management and relationship building. Excelled in competitive analysis and client relationship management, securing significant market expansion. Skilled in coaching, fostering a culture of performance improvement. Achieved consistent quarterly targets, enhancing customer satisfaction and retention. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 15-year history of successful industry performance.
Overview
17
17
years of professional experience
Work History
New Business Manager
ORBCOMM Technologies
10.2011 - Current
- Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members.
- Conducted regular competitor analysis to stay informed about industry trends and potential threats, enabling the company to quickly adapt its strategies as needed.
- Leveraged social media platforms to connect with potential clients, enhancing brand recognition within target industries and markets globally.
- Championed a positive work culture that encouraged collaboration, innovation, and continuous improvement within the business development department.
- Evaluated competitor offerings to ensure the company''s products or services remained competitive in the marketplace.
- Negotiated favorable contract terms, securing beneficial agreements for both parties involved.
- Liaised with clients to identify and target inefficiencies in areas of risks / business controls, process gaps and workflow discrepancies.
- Contributed significantly towards achieving organizational goals by consistently meeting or exceeding individual targets set each quarter.
- Developed strategic partnerships for mutual gain, fostering long-term collaborations.
- Increased business growth by identifying and targeting new market opportunities.
- Leveraged industry connections to generate leads and expand network reach, resulting in an increase in referrals and repeat business clientele.
- Established measurable performance metrics for continuous improvement in all aspects of the business operations.
- Mentored junior team members in best practices for effective client acquisition and retention strategies.
- Boosted profitability with cost-saving initiatives, reducing unnecessary expenses while maintaining quality standards.
- Maximized revenue generation by effectively managing sales pipelines and closing deals promptly.
- Delivered impactful presentations to stakeholders, showcasing progress updates and future growth plans.
- Enhanced client satisfaction with exceptional relationship management skills and attentive customer service.
- Implemented innovative marketing strategies to raise brand awareness and attract new clients.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Salesperson
Celtrac
01.2008 - 09.2011
- Expanded customer base through targeted prospecting and networking efforts.
- Developed relationships with clients for increased loyalty and repeat business.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
Werda High School
Durban, South Africa 04.2001 -
Skills
Operations Management
Competitive Analysis
Proposal Writing
Contract Negotiations
Customer Service
Customer Relations
Client Relationship Management
Sales and Marketing
Customer Relationship Management
Documentation And Reporting
Coaching and Mentoring
Customer Retention
Negotiation
Issue Resolution
Staff Training
CRM Software
Problem-Solving
Self Motivation
Adaptability
Relationship Building
Performance Improvements
Timeline
New Business Manager
ORBCOMM Technologies
10.2011 - Current
Salesperson
Celtrac
01.2008 - 09.2011
High School Diploma -
Werda High School
04.2001 -