Susara Johanna Maria Lubbe
Secunda,Mpumalanga
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
20
20
years of professional experience
Work History
CEO and Manager
Secunda Action Sports
Secunda, Mpumalanga
09.2018 - Current
- Created and implemented overall business strategy to facilitate all managerial decision-making.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Devised and implemented long-term strategy to drive progress in key areas.
- Trained and mentored managers to cultivate cohesive leadership team.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Event managent
- Admin for all sport types - soccer, hockey, netball and cricket
Warehouse Administrator
Sasol
Secunda, Mpumalanga
07.2016 - 08.2018
- Followed Standard Operating Procedures (SOPs) to ensure high-quality service delivery.
- Monitored warehouse safety and swiftly resolved hazards.
- Enforced safety measures and proper use of PPE.
- Improved warehouse layout to maximise storage space.
- Verified completion of team member training and orientation sessions.
- Inspected returned products, identifying and documenting reasons for return.
- Processed returned products in internal systems, collecting data about source of returns.
- Reviewed damaged items to determine possibility of repair.
- Maximised fleet performance through timely and accurate scheduling of all maintenance services.
- Oversaw smooth and efficient running of fleet operations, managing 1 fleet 32 vehicles.
- Successfully delivered on tasks within tight deadlines.
Secretary and HR Assistant
Sasol
Sasolburg, South Africa
06.2013 - 06.2016
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Maintained accurate and up-to-date databases containing confidential information.
- Addressed inquiries and responded via email or telephone follow-up.
- Produced monthly performance reports for management to aid business improvements.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Managed queries in person, by phone and via email with exceptional customer care.
- Maintained and updated employee files and records.
- Supported HR Managers in developing performance management procedures, increasing operational productivity.
- Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
- Provided general administrative support by organising and improving filing systems and handling postage and shipping related to HR.
- Assisted HR manager with recruitment coordination by reviewing up to 50 applications per vacancy.
Retail Store Manager
Ackermans
Vanderbijlpark, Gauteng
05.2004 - 05.2012
- Increased customer sales conversions through strategic staff performance incentives.
- Monitored stock levels, managing inventories and logistics to maximise sales potential.
- Managed staff logistics and day-to-day store operations for optimised financial efficiency.
- Led and managed thriving team of 20 for 6 years.
- Ensured timely opening and closing of store 7 days a week.
- Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
- Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.
- Planned and managed resources and budget to support and deliver objectives.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Executed basic banking and bookkeeping tasks.
- Stored cash floats and delivered secure banking procedures.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Performed cashier duties, including balancing and end-of-day banking.
- Opened, closed and cashed up tills to maintain daily banking operations.
- Followed merchandising guidelines to present visually appealing displays.
- Created attractive visual merchandising and shop window displays.
- Created appealing merchandising displays to increase product sales.
- Stocked and replenished merchandise according to shop merchandising layouts.
- Maximised sales by delivering strong merchandising and product availability.
- Suggested merchandising and flow strategies based on current data, trends and forecasts.
Education
Matric -
Afrikaans High School
South Africa 01/1996 - 12/2000
Skills
- Marketing
- Fundraising management
- Operational oversight
- Business administration
- Business planning
- Employee management
- Strategic decision-making
Languages
English
Upper intermediate
Afrikaans
Upper intermediate
Timeline
CEO and Manager
Secunda Action Sports
09.2018 - Current
Warehouse Administrator
Sasol
07.2016 - 08.2018
Secretary and HR Assistant
Sasol
06.2013 - 06.2016
Retail Store Manager
Ackermans
05.2004 - 05.2012
Matric -
Afrikaans High School
01/1996 - 12/2000
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