Susara Aletta Davidtz Previously Rowe

• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees and candidate attorneys to sign up transfer and bonds with clients, maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Receive files within client liaison department, record all matters received in order to keep track of turn around times.
• Receive transfer and Bond files from Conveyancing secretaries, contact all clients schedule appointments for signing up documents with necessary parties.
• Ensure signing of loans and transfers done accurately, ensure all Fica in place, checking file's manual and electronically signed documents has been done correctly.
• Signing up electronic bonds for All Major Banks, Std Bank/Absa/Nedbank/Fnb & SA Homeloans, Mercantile signed manually only.
• Commissioner of Oaths- for Hammond Pole Attorneys , attended to all walk in clients, that needed a commissioner of oaths for confirmation of original documents sighted.

Attend to clean up all Home loan file's , splitting file's all original title deeds , and important documents from file's .

Archived files, record information and sent to Metro file for safe keeping.

One year project , as Nedbank moved premisses to Sandton, main reason for the clean up done .

• Entered and maintained departmental records in company database, Sending out/capturing new instructions on web convey to attorneys.
• Handling all new intake up to registration has taken place.
• Liaise with Attorneys to register within a 90 day period.
• Prepare payments and processed payments for rates & levies, ensure same is paid up to date in order to get a rates clearance certificate from the relevant Council.
• Ensure registration took place within the 90 day's period allowed, to ensure turn around times are on track.
• Handling all Queries, from clients and Attorneys.
• Ensure all monthly targets were met.
• Handling the commitment report , and follow up's done.
• Assisted with daily operations and administration queries within the office. Communicated with Attorneys and client's , sort out all complaints.

Duties: Receive requests from Call Center , where client's want any amendments to be done to their existing bond's and action it.

Subdivisions/ Releases of portions on property - request valuations and approval from valuators and credit manager.

Terms to be extended or reduced - also refer to credit to approve same.

Debit orders amounts to be changed.

Restructure of Home Loans, as requested by clients get approval from credit and action same on system and accounts.

If any queries or complaints received, regarding interest rates and interest charged, attending to reconciliation of accounts.

Insurance valuations to keep loans covered for the correct values.