Susanna Jacoline Steenkamp
Banking
Johannesburg,GP
Summary
Highly organized, efficient, and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues, and improving communications. Seasoned communications and support professional with over 15 years of experience representing organizations. Expertise in liaising with wide range of parties, including all levels of management, operational experts, and clients. Self-motivated Liaison Officer eager to work with students of all backgrounds to increase academic performance and improve school integration. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Experienced teamleader accomplished in completing processing construction projects quickly and cost-effectively. Over 15 years of progressive experience as knowledgeable and talented leader. Operations Specialist with experience developing real solutions to assure satisfactory consumer and customer experiences. Fluency in English and Afrikaans. Committed to resolving problems and maintaining accurate metrics and reports. Expert Analyst versed in queries area. Offering 15 years of experience organizing, modeling and analyzing data to forecast business trends. Efficient, decisive and thorough professional. Talented in tracing Analyst with extensive experience in ATM Processing. Proficiencies include listening and time management skills Forward-thinking Operations Specialist bringing 15 years of expertise in processing for Cash Centre sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS and MS Exel. Dedicated Cash Centre professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
15
15
years of professional experience
Work History
Liaison Officer
Standardbank
- Maintained knowledge of latest requirements and support strategies.
- Gathered, organized and input information into digital database.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Communicated professionally with colleagues, freelancers and clients.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
ATM Supervisor
Standard bank
Johannesburg, Gauteng
06.2015 - 02.2021
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Oversaw high-volume accounting operations with 13-person team focused on efficient budget administration, AP/AR and other financial management needs.
- Resolved escalated customer issues and boosted retention rates by 40%.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Effective liaison between customers and internal departments.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
Skills
Verbal and written communication
Complaint resolution
Account management
Staff education and training
Recordkeeping strengths
Multi-line phone talent
Report preparation
Money handling abilities
Policies and procedures
Staff Management
Project Management
Coaching and mentoring
Job inspections
Budgeting
Key Performance Indicators
Operations management
Reading and traveling
Reading reduces stress
Improves thinking for new ideas
Improves righting
I do read everything books magazines and the bible is my favourite.
Traveling gives you a break to relax and it takes you out of your daily routine even planning it makes you feel exited.
Education
Sansilverdore High
Klipspruit West Timeline
ATM Supervisor
Standard bank
06.2015 - 02.2021
Liaison Officer
Standardbank
Sansilverdore High