SUSANNAH VENTER
Midrand
Summary
Professional and industrious Appointment Setter, Administrator and Social Media Manager with 12 years of work experience. Working in different industries while setting and maintaining appointments, dealing with clients on a day to day basis and completing administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone while always complying to rules and regulations within the company with integrity.
Overview
12
12
years of professional experience
Work History
Appointment Setter
KSW Solutions
11.2023 - 01.2024
- Making calls
- Sending emails
- Setting appointments
- Administration of appointments
- Using Calendly
- Using Hubspot
- Dealing with government entitites
- Dealing with retail industry
- Dialing manually without the assistance of power dialer or sequence dialer
Appointment Setter
Caliber Solar/ Solar Pros
09.2022 - 10.2023
- I set the appointment with a lead over a phone call or text message.
- I then entered the information I collected from the lead into the dialing software and the calendar software.
- A notification then went out to the rep to give the lead a quotation.
- Notifications went out automatically on some software, at other times I reached out to the rep myself.
Sales Development Representative
Hashtag Viral
10.2017 - 10.2023
- Cold calling and warm calling. Procuring new leads using Google and Facebook Identifying new leads.
- Confirm legitimacy of interest by doing the relevant research about each client .
- Making contact with clients and introducing the company. Copywriting social media posts on Facebook, LinkedIn and Instagram for clients.
- The types of clients that I have worked with include a visual artist (sales/ brand awareness) sound engineering events company (rentals) website store optimization company (booking appointments for sales reps), office cleaning services franchise (advert creation and design), eco-tourism (blog writing), yachting international radio (sales and IG follower growth/ brand awareness, social media platform marketing client profile optimization), hair salon (new business generation/ brand awareness campaign creation), luxury guest house (brand awareness/ advertisement creation/ IG social media publishing/ brand optimization/ blog writing), real estate industry (sales of properties/ blog writing)
Website Content Writer/ Blog Writer
Phoenix
03.2020 - 12.2022
- Writing of articles for new and existing websites.
- Writing blogs for website content.
Client Support Specialist
The App Heads
07.2022 - 08.2022
- Engage with clients in all forms of client support via email, text message and telephone calls.
- Guide the client through the steps of the Apple Developer enrollment process and any other enrollment process that is required.
- Educate the clients on the software we provide during video call meetings.
- Receive 5 star service ratings from each client.
- Upsell ad ons to the existing of the client.
- Know all programs and software we provide in detail.
Appointment Setter
Lumio Melbourne
06.2022 - 07.2022
- Cold calling prospective clients and setting appointments for the energy consultants to go out and meet the client at their homes for an energy usage assessment which could lead to discounts on their electric bill.
Sales Representative
Jaguar Wearable Technologies
03.2022 - 05.2022
- Cold calling prospective client's businesses.
- Sending emails to prospective clients.
- Building relationships with prospective clients.
- Maintaining relationships with clients.
- Maintaining good relationships within the company structure.
Service Development Strategist
3Thaa
12.2021 - 05.2022
- Developing business strategies and ensuring they are executed within the structure of the business.
- Social media management.
- New business development.
- Appointment setting.
- Schedule Management.
Appointment Setter
Solar Farming Systems
02.2021 - 05.2022
- Acquiring the leads to contact to book the appointments.
- Cold calling - Booking appointments via phone and email for the engineer to go out and meet the client to give the client a quotation on solar powered energy systems.
- Ensuring that the meetings are booked at a suitable time for the engineer and the client.
- Following up on the quotation that has been given to the client.
- Rescheduling and updating meeting changes. I did mainly cold calling at this company.
- Social media management.
Appointment Setter
Home Energy Independence
01.2022 - 01.2022
- Appointment Setting.
- Setting appointments with qualified prospects
- Cold Calling, calling prospects on their cell phone numbers of home owners in Connecticut.
- Qualifying Leads.
- Researching the phone numbers to make sure which person the number belongs to.
- Researching the roof of the home of each prospect using Google Maps and Duck Duck Go to check for problematic tree cover on roof and direction that each roof is facing.
- Schedule Management.
- Booking appointments using Calendly and Google Calendar for the relevant sales person to meet with the client.
Virtual Assistant
The Social Kru
07.2020 - 07.2020
- Schedule meetings with potential clients.
- Communication and schedule meetings with CEO and clients in time zones in co-ordination with clients from all "first world" countries around the world.
- Full onboarding process of new clients (Slack channel creation and invites, Google Drive documentation creation and invites, Asana board creation and invites, onboarding email software welcome note creation and invites).
- Full management and co-ordination of the graphic design team for creation of products adverts for all online platforms (including GIF's) for all of our clients.
Social Media Manager
The Social Kru
04.2020 - 07.2020
- Plan, create, schedule and post weekly content on specified social media platforms.
- Weekly social media strategy and calendar design.
- Working with a team of social media managers on business profiles on social media platforms.
Hikvision DPP Project Administrator
Sensor Security Systems
01.2019 - 08.2019
- Co-ordination of DPP client applications.
- Liason with supplier regarding DPP clients and rewards.
- Distribution of DPP rewards.
- Data storage of all DPP client information.
- Client Liason.
- Drawing up reports on each clients purchases and points.
Receptionist
Sensor Security Systems
01.2018 - 12.2018
- Co- ordination of all meetings and birthday events at our offices.
- Booking of accommodation for Marketing Director.
- Maintaining/ordering flowers/plants for reception area. Keeping diaries for bookings of boardrooms.
- Training to all sales consultants on how to use Pastel Software. Switchboard duty.
- Updating of sales consultant database.
- Stock taking and purchasing of consumable goods ie. stationary, cleaning products and warehouse courier supplies.
- Co-ordination and storage of hard copy and soft copy quotations. Following up on price/ stock requests to suppliers.
- Loading of new clients on Kingfisher System. Design and management of digital birthday cards.
Personal Assistant To The Sales Manager
Sensor Security Systems
01.2016 - 12.2017
- Personal Assistant to the Sales Manager.
- Agendas and taking minutes of meetings.
- Managing the diary of the sales manager.
- Data capturing of all quotations generated at the branch. Co-ordination and storage of hard and soft copy quotations.
- Training to all sales consultants on how to use Pastel Software.
- Switchboard duty.
- Co-ordination of Rugby tickets given to clients and staff member.
- Updating of restructuring of sales consultants client lists.
- Assist sales consultants.
Executive Personal Assistant
Sensor Security Systems
01.2014 - 01.2016
- Personal Assistant to the Marketing Director and two Sales Consultants.
- Request and retrieve all pricing and quotations from suppliers.
- Updating of sales consultants database.
- Updating of sales consultants price lists.
- Sales consultants invoicing of stock item.
- Submitting claims to and liasing with medical scheme.
- Liason with clients.
- Co-ordination of meetings.
- Managing the diaries of my three superiors.
- Receiving and dispatching of stock items.
- Packing of stock items.
- Booking of flights and accommodation.
Administration Assistant
Sensor Security Systems
01.2012 - 01.2014
- All administration involving couriers including warehouse co-ordination.
- Capturing of new clients details on Pastel and filing of client information.
- Packing of stock items.
- Invoicing of stock items.
- Capturing suppliers invoices.
- Processing of credit notes (supplier and client).
- Receiving and dispatching of stock items.
- Sending purchase orders for stock.
- Stock taking and purchasing of consumable goods ie. stationary, cleaning products, warehouse and courier supplies.
- Co –ordination and storage of hard copy invoices.
- Co-ordination and storage of hard copy and soft copy quotations.
- Updating of sales consultant database.
- Switchboard duty.
- Co-ordination of all meetings.
- Arrangement and co-ordination of all training provided to clients.
- Updating and daily co-ordinating of clients and staff members birthday wishes.
Education
High School Diploma -
Pietermaritzburg Girl's High School
Pietermaritzburg, South Africa12.2006
Skills
- Customer Support
- Schedule Management
- Copywriting
- Calendly
- Hubspot
- Objection Handling
- LinkedIn Sales Navigator
- LinkedIn Marketing
- Cold Conversion
- B2C Marketing
- Accounting
- LinkedIn Prospecting
- Rapport Building
- Warehouse Operations
- Data Entry
- Office Administration
- Administration
- Administrative Assistance
- Reception Duties
- Employee Training
- Social Media Management
- Buffer Scheduling Tool
- Asana
- Canva
- Warm Calling
- Appointment Scheduling
- Customer Relationship Management
References
References available upon request
Languages
Afrikaans
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Appointment Setter
KSW Solutions
11.2023 - 01.2024
Appointment Setter
Caliber Solar/ Solar Pros
09.2022 - 10.2023
Client Support Specialist
The App Heads
07.2022 - 08.2022
Appointment Setter
Lumio Melbourne
06.2022 - 07.2022
Sales Representative
Jaguar Wearable Technologies
03.2022 - 05.2022
Appointment Setter
Home Energy Independence
01.2022 - 01.2022
Service Development Strategist
3Thaa
12.2021 - 05.2022
Appointment Setter
Solar Farming Systems
02.2021 - 05.2022
Virtual Assistant
The Social Kru
07.2020 - 07.2020
Social Media Manager
The Social Kru
04.2020 - 07.2020
Website Content Writer/ Blog Writer
Phoenix
03.2020 - 12.2022
Hikvision DPP Project Administrator
Sensor Security Systems
01.2019 - 08.2019
Receptionist
Sensor Security Systems
01.2018 - 12.2018
Sales Development Representative
Hashtag Viral
10.2017 - 10.2023
Personal Assistant To The Sales Manager
Sensor Security Systems
01.2016 - 12.2017
Executive Personal Assistant
Sensor Security Systems
01.2014 - 01.2016
Administration Assistant
Sensor Security Systems
01.2012 - 01.2014
High School Diploma -
Pietermaritzburg Girl's High School
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