Susan Mwila

• Team Building and Soft Skills (Part-Time) providing solutions for developing and enhancing human capital
• Core Function: To provide support to the TopFloor team through the facilitation of team building events and soft skill training to market professionals
• Reports to: Managing Director Team Building Interventions

Core Function: Manage the general operations of the Zambia office and ensure all events and meetings are successfully executed in line with agreed goals/timeframes.

Reports to: People and Organisation Director Responsibilities:

• Provide administrative support and enable payment of invoices through the SAP process.
• Coordinate monthly schedule of relevant department events and functions, as allocated.
• Ensure compliance with the relevant government institutions Labour Department - Letter of Good Standing, Business Certificate, NAPSA, etc. and maintain contact and update information with relation to the EGP Zambia Limited.
• Ensure that Employee benefits about Pension and Medical aid are up to date including timely payment of invoices and annual renewal. Follow-up with AFC on pension fund deduction and company contribution on a monthly basis. Arrange member update sessions for both medical aid and pension. Arrange bi-annual Pension Fund Statements.

• Team Building
• Soft Skills Interventions Intervention Role Period Client Training Trainer September 2023 AGL Training Trainer July 2023 Bollore Training
• Trainer May 2023 Lubambe Copper Mine Training Co - Trainer March 2023 CFB Hospital

• Employer: Serviced Offices Zambia (Regus -------Core Function: Client management at the Regus Centre's (Elunda and Arcades) Reports to: Finance Manager and Country Manager Responsibilities:
• Regus People - I thrived in working with a team of people and make customers a priority and meet bottom-line expectations of the brand
• Customer Service - I was well organized and ensured customer requirements were delivered in record time
• Quality and Standards - I took pride in making sure each center was operating in line with Regus' global standards
• Communication - I was an impeccable communicator and was able to resolve customer and internal issues for harmonious operations

• Core Function: Management of instore branding, quality standards and sales for the Woolworths Food Brand Reports to: Store Manager and Senior Management Team Responsibilities and Achievements:
• Managed the operations and stock for the Woolworths Food - Levy store
• Managed the staff assigned to the food department in the store
• Ensured that the staff in the food department were adequately trained to manage perishables
• Came up with initiatives to increase the store sales to meet the weekly targets
• Prepared and presented strategic reports to the management team on the store performance

• Core Function: Support the department with administration and human resource operations/functions
• Reports to: Chief Accountant, Hospital Administrator and Senior Management Team Responsibilities:
• Managed and maintained all employee issues (employee files, recruitment and selection, remuneration and benefits and disciplinary issues.)
• Ensured that the employer was compliant with employment legislation
• Managed the debt recovery from health insurance providers and clients
• Ensured efficient daily operations of the support staff (security, front desk and drivers)

• Support the department with administration and human resource operations/functions
• Reports to: Chief Accountant
• Hospital Administrator and Senior Management Team Responsibilities:
• Managed and maintained all employee issues (employee files, recruitment and selection, remuneration and benefits and disciplinary issues.)
• Ensured that the employer was compliant with employment legislation
• Managed the debt recovery from health insurance providers and clients
• Ensured efficient daily operations of the support staff (security, front desk and drivers).

• Core Function: Attend to patients and client registration needs, payments for services and general information requests
• Reports to: Hospital Administrator Responsibilities: Client, Patient and Customer Needs
• Answered and directed incoming clients (including phone calls)
• Receive payments/insurance documentation for health care and enter information into appropriate records
• Administrative Duties
• Filed patient paperwork, maintain patient files, perform data entry and managed front desk inventory
• Sort incoming and outgoing mail keep appointment calendars and give messages to Doctors and management as directed

• Attend to patients and client registration needs, payments for services and general information requests
• Reports to:
• Hospital Administrator Responsibilities: Client, Patient and Customer Needs
• Answered and directed incoming clients (including phone calls)
• Receive payments/insurance documentation for health care and enter information into appropriate records
• Administrative Duties
• Filed patient paperwork, maintain patient files, perform data entry and managed front desk inventory
• Sort incoming and outgoing mail keep appointment calendars and give messages to Doctors and management as directed.