Susan Maphumulo

• Training on S/4 HANA Learning Hub on latest Version; modules covered: MM, SD(O2C), PM, Manufacturing & Transport Management
• Access to self-paced learning resources across the SAP solution portfolio, including e-learnings, e-books, assessments, and video tutorials
• Virtual learning spaces with expert-led live sessions and peer collaboration opportunities.
• SAP provides various modules that enhance work processes within organizations. SAP training allows professionals to work out better with SAP modules.

Data Capturer & Customer Service Representative (Remote)

• Accurately captured, verified, and updated customer and operational data in online systems.
• Maintained accurate records and ensured data integrity and confidentiality.
• Provided professional customer support via email and chat platforms (non-call).
• Resolved customer enquiries and issues efficiently in line with service standards.
• Reviewed and corrected data errors and followed up on missing information.
• Generated basic reports using Excel and internal systems.
• Met performance targets while working independently in a remote environment.
• Demonstrated strong attention to detail, written communication, and time management.

• Roll-out Implementation project of S4 HANA at BCX
• Define requirements in order to meet strategic objectives, development of business cases and impact analysis
• Full lifecycle implementation project
• Consulting project by analyzing client’s business processes
• Performs configuration and test cases for client
• Design of functional specifications and business processes
• Addressing integration points with various modules on this project (SD, FI, CO, IM, PS, HR, PI, Enterprise Asset Management)
• Preparation and contribution to the process design workshops
• Interacts with SAP organization as necessary during the project
• Performs administrative tasks that are involved in project

Customer Service Representative & Remote Data Entry Specialist

• Accurately captured, validated, and maintained customer and operational data in digital systems.
• Ensured data accuracy, integrity, confidentiality, and compliance.
• Provided professional remote support via email and chat, resolving enquiries efficiently.
• Reviewed and corrected data discrepancies, following up on missing information.
• Generated reports and consistently met KPIs while working independently.

• Establish requirements to achieve strategic goals, create business cases, and conduct impact analysis.
  Comprehensive project from inception to completion
  Consulting project focused on analyse the client's business processes. Conducts configuration and executes test cases for the client.
  Creating functional specifications and developing business processes
  Focusing on integration aspects with various modules in this project, including RE, FI, CO, Ariba, IM, PS, HR, PI and Enterprise Asset Management.
  Preparing for and contributing to the process design workshops.
  Engages with the SAP organization as needed throughout the project.
  Carries out administrative duties related to the project.
  Offers expert-level functional and configuration expertise in designing SAP solutions within the MM, Procure-to-Pay, and Logistics modules of ECC6 and S/4HANA.
  Assist with business implementations by providing expertise in best practice configurations.
  Share the optimal configuration techniques to enhance business implementations.
  Ensure the SAP MM module's integrity by authorizing user access for MM transactions.
  Create and compile educational resources for MM training programs.
  Uploading a significant number of master data records.
  The assignment involves creating protocols for operational activities across different business departments and overseeing all procurement processes.
  Explore, evaluate, and implement cutting-edge MM features; Design protocols for departmental operations; Monitor the procurement workflow.
  Research, evaluate, and apply new MM features.
  Join Teams Conferencing for weekly meetings every Friday and lead remote training sessions using Microsoft Teams. Skilled in working with the Service Desk to resolve incidents and problems effectively.
  Proficient in resolving software issues by coordinating with SAP.
  Revamp the business process flows and create SAP evaluations for end-users.

• SAP MM Function/ Configuration Support end-user & class room training/ one on one training of end user if required
• My role as SAP MM super user was to support end users, assist in system development and testing
• Act as a liaison between end users and IT and management, document business processes, and identify current and ongoing business and training needs.
• Build up and maintain release strategies
• Create purchasing groups
• Manage automated programs for Purchasing
• Develop training manuals
• Conduct user training
• SAP user support
• SAP configuration
• Create and release SAP transports
• Identify changes to be made to ABAP programs
• Approve SAP user Authorizations
• Problem solving, analytical, communication, information management, office management, compilation of reports, customer care & working independently, emotional Intelligent
• Non-SAP Role as Senior Buyer (Rand Water)
• Prepare tender document, all parties involve Client e.g Engineer, I.T
• Advertise the tender
• Evaluate the tender document when we receive them
• If approve Award the Tender to the successful bidder and continuous to monitor the
• Maintain good relationship with suppliers
• Drive fair appointment of suppliers
• Reduce costs

• Configuration of Stock Transport Orders (STOs) with Delivery via Shipping.
• Setting up pricing procedures for stock transport orders (freight conditions).
• Provision of training and facilitating knowledge transfer to the support team handling SAP MM matters.
• The identification and resolution of system issues pertaining to master data, procurement procedures, and inventory management is the task
• In the realm of business operations, pivotal elements encompass management processes, physical inventory procedures, materials requirement planning tactics and logistics invoicing capabilities.
• Training and knowledge transfer to SAP MM Support Team.
• Trouble shooting system issues related to master data, procurement processes, inventory
• Management, physical inventory, materials requirement planning and logistics invoice
• Verification etc.
• Identify the training requirement.
• Identify the requirements for training. Ascertain the necessary prerequisites for undertaking training sessions
• Create instructional documents.

• Assist in the facilitation of negotiations between Sasol and multiple (SAP) service providers.
• It is imperative to thoroughly review and rectify any contractual or purchase order discrepancies pertaining to Sasol Service providers prior to release of payment. Any errors found should be addressed promptly in a formally documented manner, ensuring strict adherence to professional standards and compliance with company policies.
• NB the project was cancelled after a period of three months due to certain confidential issues pertaining to Sasol.

• Developing simulations for Inventory Management, Vendor Master Data, Inventory MRP and RECO Process using RWD SPP, Integration and attend Testing Sessions
• The objective at hand is to identify and resolve all matters pertaining to Training & System.
• Provide training services to all organizational levels, including executive personnel
• Our objective is to facilitate the process of transmitting training expertise seamlessly to SAP Super Users, as appointed by their respective departments.
• Facilitate the transfer of training skills to SAP Super Users who have been appointed by their respective departments in order
• To enable them to assume ongoing responsibility for training.
• It is recommended that individuals who require additional training be referred based on call logs attributed to the same user.

• At Mintek, my responsibilities included rectifying and cleaning up all the issues related to Inventory Management
• According to client specifications, develop new materials or expand existing ones for other Plants.
• MMBE status to check the stock, MMRV to check the posting dates, MMPV to modify the posting period
• Remove redundant material and upload or extend required material to other Plants using LSMW.
• Provide support with conducting Physical Inventory Count and detect discrepancies if the inventory does not reconcile

• It is imperative to respond promptly and diligently to all calls that have been escalated
• By the Client administrator with respect to Functional Consultant (myself). The foremost objective would be focused on identifying any end user who may require additional training sessions.
• The entity of paramount importance in an organization’s data universe is the master data comprising Material Master, Information Records and Vendor Master
• Attending to and resolving issues pertaining to physical inventory.
• Configuration of purchasing documents which includes: Purchase Requisition (PR) , Request for Quotation (RFQ), Purchase Order (PO) and Contracts.
• Configuration and implementation of Service Entry Sheets functionality for the procurement of external services.
• Customizing and setting up Release Procedures for purchasing documents including Purchase Requisition, Purchase Order and Contracts.
• Creation and conducting of integration testing.
• Creation and conducting unit test scenarios.
• Support super users during User Acceptance Test (UAT)

• As part of the procurement team I was responsible for implementing a new Procure to pay system using SAP MM & Business All in One Implementation. My role was to carry out requirements gathering and high-level conceptual design and see this through to Blueprint and implementation, test and go-live. Responsibilities in this role included the following:
• Obtain business sign-off for blue print documentation.
• Setting up organization structure of material management-creating purchasing organizations, plants, purchasing groups, storage locations, defining valuation area etc.
• Configuration of purchasing documents which includes: Purchase Requisition (PR), Request for Quotation (RFQ), Purchase Order (PO) and Contracts.
• Configuration and implementation of Service Entry Sheets functionality for the procurement of external services.
• Configuration and creation of client specific material types.
• Definition of number ranges for material types, purchasing documents and material documents.
• Mapping valuation classes to GL accounts (Automatic accounts determination)
• Assigning valuation classes to Material types and movement types.
• Customizing and setting up Release Procedures for purchasing documents including PRs, POs and Contracts.
• Creation and conducting of integration testing.
• Creation and conducting unit test scenarios.
• Support super users during User Acceptance Test (UAT)

• Provide specialist application support and consulting services in line with service offerings and Group IT Operating Model.
• Operational support on incidents and logged calls, problem investigation and resolution
• Provide a consultative service to customers using specialist knowledge of system functionality, and then correctly configures and customizes the system to implementation solutions
• Perform business process re-engineering using business expertise and understanding of functionality to enable the business to improve
• Responsible for the testing of solutions. Coordinating testing and doing testing analysis
• Provide user support for logged problems and information request
• Provide system solution training
• Monitor the status of the production interface jobs daily

• PRASA used to manage its Procure-to-Pay processes by using Empac and Oracle forms. PRASA’s Procurement goal was to implement highly productive, fast, efficient and standardized processes that will ensure satisfactory delivery of goods and services to their customers. As part of its ongoing strategy to achieve this goal, PRASA decided to implement the SAP MM and Supplier Relationship Management (SRM) as the enabling information sourcing systems technology.
• Contribution
• As part of the procurement team I was responsible for implementing a new Purchase to pay system using SAP MM on ECC 6. My role was to carry out requirements gathering and high-level conceptual design and see this through to Blueprint and implementation, test and go-live. Responsibilities in this role included the following:
• Obtain business sign-off for blue print documentation.
• Setting up organization structure of material management-creating purchasing organizations, plants, purchasing groups, storage locations, defining valuation area etc.
• Configuration of purchasing documents which includes: Purchase Requisition (PR), Request for Quotation (RFQ), Purchase Order (PO) and Contracts.
• Configuration and implementation of Service Entry Sheets functionality for the procurement of external services.
• Configuration and creation of client specific material types.
• Definition of number ranges for material types, purchasing documents and material documents.
• Mapping valuation classes to GL accounts (Automatic accounts determination)
• Assigning valuation classes to Material types and movement types.
• Customizing and setting up Release Procedures for purchasing documents including PRs, POs and Contracts.
• Creation and conducting of integration testing.
• Creation and conducting unit test scenarios.
• Support super users during User Acceptance Test (UAT)

• There were unsettled invoices and issues with the GR/IR Account (MR11) at Kimberly Clark South Africa.
• Implement corrective action by identifying the causes of issues and reconciling GRIR through MR11.
• In order to aid in the restoration of the GR/IR.
• Correcting errors and investigating invoices.
• The creation of training materials for users.

• Clean up, Master data (material and vendor) upload from the legacy using LSMW.
• Configured new plants, purchasing organizations and purchasing groups.
• Customizing and setting up release strategy for purchasing documents; purchase orders, purchase requisitions and contracts.
• Confirmation and testing of configuration settings.
• Creation and conducting of integration testing.
• Creation and conducting unit test scenarios.
• Support key users during User Acceptance Test (UAT)
• Support Go-Live Sales and Distribution (SD)
• Developing process lessons for global SAP ECC6 Sales and Distribution including process lessons for Sales Order workflow.
• Assist the end user in comprehending the system and recording documents pertaining to creating sales orders and delivery notes.
• Training sessions for sales and distribution can be conducted in a classroom setting or on an individual basis at the user's workstation.

• Assisted with data migration tasks, including development of LSMW’s
• Full lifecycle implementation project (Blueprint-Go-Live)
• Consulting project by analysing client’s business processes
• Performed configuration and test cases for client
• Design of functional specifications and business processes
• Addressed integration points with various modules on this project (FI, CO, Funds Management, Fleet Management, Plant Maintenance, Production Planning, Sales and Distribution, Human Resources, Project System, Enterprise Asset Management, IS-U)
• Preparation and contribution to the process design workshops
• Interacted with SAP organisation as necessary during the project
• Performed administrative tasks that are involved in project
• Configured new plants, purchasing organizations and purchasing groups.
• Configuration of purchasing documents.
• Customizing and setting up release strategy for purchasing documents; purchase orders, purchase requisitions and contracts.
• Configuration and implementation of Service Entry Sheets functionality for the procurement of external services.
• A Definition of number ranges for material types, purchasing documents and material documents.
• Confirmation and testing of configuration settings.
• Creation and conducting of integration testing.
• Creation and conducting unit test scenarios.
• Support key users during User Acceptance Test (UAT), Post Go Live Support.

• Review and update procurement policies in line with government’s BBBEE policy.
• Development of purchasing strategic plans and objectives.
• Organize and conduct supplier training workshops.
• Conduct market research.
• Negotiating with suppliers.
• Managing contracts.
• Carry out supplier evaluation.
• Adjudication of tenders.
• Prepare monthly procurements reports.
• Develop strategic sourcing plans.
• Conduct employees’ appraisals

• Received product sourcing requests from end-users, who were primarily engineers, while working on an engineering project Issue requests for quotations, evaluate bids, and negotiate prices and award order to recommended supplier. Analyse and challenge Supplier price behaviour.
• Arrange a meeting when it is required to include relevant Stake holders.
• My role was to act as a facilitator between Suppliers (Vendors/Suppliers) and end-users (Our Engineers), in order to assess the technical scope.
• Write detailed minutes regarding the entire project so that we can refer back to them for any necessary information and in case of potential disputes between service providers, clients or end-users (engineers).
• To meet customer expectations, all supply chain activities that pertain to development production and post-sale initiatives are closely monitored.