Microsoft
Susan Mabitsela
Human Resources And Payroll Administrator
Johannesburg,GP
Summary
Dynamic HR Payroll Officer with over 20 years of extensive experience in payroll management across South Africa, specializing in end-to-end payroll processing and compliance with statutory requirements. Proven success in enhancing employee satisfaction through precise payroll reporting and effective communication, along with the development of HR policies and employee relations strategies. Demonstrated ability to implement innovative solutions, including a biometrics clocking system and centralized payroll input processes, ensuring timely responses to queries and optimized payroll operations. Committed to leveraging expertise in labor laws and regulations to safeguard company interests while fostering a collaborative team environment focused on achieving organizational success.
Overview
28
28
years of professional experience
Work History
HR Payroll Officer
National Development Agency
01.2011 - Current
- Spearheaded end-to-end payroll processing for all employees, encompassing salary adjustments, bonuses, and deductions.
- Reconciled payroll-related accounts with the finance department, adeptly resolving discrepancies.
- Facilitated annual employee roadshows on HR and payroll processes and policies, enhancing employee understanding and engagement.
- Ensured data integrity within the HR system by meticulously managing onboarding processes for new hires and updating records for existing employees.
- Guaranteed compliance with relevant laws and regulations through regular audits and timely implementation of necessary amendments.
- Processed third-party payments and collaborated efficiently with external service providers to streamline operations.
- Managed the bi-annual and annual submission of EMP201, EMP501, IRP5s, IT3As, UIF, SDL, and COIDA reports, ensuring compliance with statutory requirements.
- Administered, approved, and tracked manual leave applications via the ESS system, while monitoring leave policy compliance and addressing employee inquiries.
- Coordinated employee terminations by conducting exit interviews, analysing results to inform policy improvements, and ensuring the return of company assets.
- Implemented and managed employee benefits programs, including medical aid and provident fund, while providing guidance on benefits, remuneration, and tax implications.
- Generated and submitted quarterly STATS SA reports, contributing to organisational transparency.
- Maintained accurate employee records and relevant documentation, aligning with strategic objectives and operational needs.
- Planned, developed, and revised HR policies and procedures to ensure compliance with legal standards and organisational objectives.
- Engaged in the departmental budget planning process to support financial stability.
- Assisted with Employment Equity statistics and compiled reports for BBBEE verification, labour audits, and monthly/quarterly reporting.
HR/Payroll Officer
Productivity SA
06.2009 - 12.2010
- Oversaw full-cycle HR and payroll processing, which included managing statutory and third-party payments alongside garnishee orders.
- Prepared and submitted EMP201, EMP501, and SARS reconciliations; generated IRP5s using EasyFile for accurate reporting.
- Developed and submitted annual Workplace Skills Plans and Annual Training Plans to the SETA, driving staff development initiatives.
- Managed the entire recruitment and selection process from advertising and shortlisting to interviews, assessments, onboarding, and contract preparation.
- Administered and monitored employee leave processes, including manual applications, ensuring compliance with leave policies and resolving queries. Utilised ESS for monthly reconciliation.
- Maintained meticulous employee records and organisational structure to ensure compliance with strategic objectives and operational needs.
- Handled employee data entry for payroll processing within the VIP payroll system, ensuring accuracy and efficiency.
- Contributed to the development and review of HR policies and procedures, providing support in employee relations and guidance on benefits, remuneration, and tax implications.
- Generated and submitted quarterly STATS SA reports, facilitating reporting obligations.
- Compiled Employment Equity statistics and reports for BBBEE verification, labour audits, and monthly/quarterly reporting.
- Facilitated audit responses and advocacy with the Auditor General's Office to ensure compliance.
HR Payroll Officer
NEDSCHOEF-JHB (PTY)LTD
07.2007 - 05.2009
- Directed Payroll processing and Leave management through VIP and ESS systems for Productivity SA.
- Ensured accuracy in statutory payments, third-party, and garnishee payments, maintaining compliance.
- Compiled EMP201 and EMP501 documentation, processing SARS reconciliations and generating IRP5s using EasyFile.
- Managed all monthly, bi-annual, and annual statutory returns, including EMP201, EMP501, IRP5s, IT3As, UIF, SDL, and COIDA, ensuring timely submission and compliance.
- Coordinated sourcing activities, which included vacancy advertising, application screening, shortlisting, conducting interviews, and performing background screening and reference checks to recruit top talent.
- Provided remuneration administration and structured benefits guidance to employees, ensuring clarity and compliance with regulations.
- Served as an expert advisor on employee benefits, remuneration, and tax implications, enhancing employee understanding.
- Generated and submitted quarterly STATS SA reports, facilitating compliance and reporting accuracy.
- Oversaw the management of organisational personnel files and record systems, ensuring accuracy and confidentiality.
- Responsible for generating and submitting the Employment Equity Report as required.
- Facilitated audit responses, serving as an advocate with the Auditor General's Office while developing, implementing, and monitoring HR policies for compliance.
HR/Payroll Officer
DENNY MUSHROOMS
02.2004 - 06.2007
- Managed payroll processing, ensuring timely and accurate implementation of HCM payroll in accordance with all relevant legislation.
- Extracted employee hours from the clocking system and inputted data into the VIP payroll system.
- Oversaw employee data processing and management, maintaining accurate records to facilitate compliant and timely payments.
- Addressed audit requests promptly, providing necessary documentation to ensure transparency.
- Organised personnel files and records, ensuring compliance with record management policies and procedures.
- Administered employee benefits including medical aid, loans, pension/provident funds, and garnishment orders, ensuring clarity for all employees.
- Provided confidential advisory services to employees, promoting well-being and fostering positive employee relations.
- Assisted in identifying training needs aligned with organisational objectives to enhance employee development.
- Resolved employee grievances, ensuring that all Industrial Relations (IR) activities complied with relevant labour legislation.
- Managed the full recruitment cycle, including the selection and placement of new hires.
Returns Admin Clerk/Invoice Clerk/Call Centre Agent
BROMOR FOODS
01.1998 - 01.2004
- Oversaw data entry and processing, ensuring accuracy and timely completion of tasks.
- Verified Proof of Delivery (POD) and Cash on Delivery (COD) documentation for adherence to SAP procedures.
- Conducted efficient credit control processes to manage outstanding payments, ensuring comprehensive record maintenance.
- Prepared and processed client invoices, utilising SAP for accurate record-keeping and filing.
- Managed client orders within the SAP system, guaranteeing accuracy and timeliness of order processing.
- Delivered exceptional customer service by liaising with representatives, agents, and customers regarding order status and inquiries.
- Efficiently resolved customer queries, significantly enhancing customer satisfaction.
Education
Bachelor of Commerce Honours - Human Resource Management
Mancosa
12.2019
National Diploma - Human Resource Management
Tshwane University of Technology
12.1996
National Senior Certificate - Matric
Rampo Secondary School
12.1991
Skills
Regulatory Compliance
Affiliations
South African Payroll Association
SABPP
Software
SAP
VIP PREMIER
SAGE300
Timeline
HR Payroll Officer
National Development Agency
01.2011 - Current
HR/Payroll Officer
Productivity SA
06.2009 - 12.2010
HR Payroll Officer
NEDSCHOEF-JHB (PTY)LTD
07.2007 - 05.2009
HR/Payroll Officer
DENNY MUSHROOMS
02.2004 - 06.2007
Returns Admin Clerk/Invoice Clerk/Call Centre Agent
BROMOR FOODS
01.1998 - 01.2004
National Diploma - Human Resource Management
Tshwane University of Technology
National Senior Certificate - Matric
Rampo Secondary School
Bachelor of Commerce Honours - Human Resource Management
Mancosa