SUSAN KERUBO ORORA
Nairobi
Summary
A forward-thinking and people-centered Human Resources Practitioner with close to 10 years of experience shaping and executing people strategies that empower business growth and foster inclusive, highperforming cultures across nine countries in Africa. Known for translating business priorities into data-driven HR solutions that elevate performance, engagement, and organizational agility. Adept at partnering with executives to design future-ready talent strategies, navigate complex change, and drive cultural transformation. I am skilled in supporting multi-country operations, advising on HR strategy, and managing end-to-end people processes in complex, unionized environments. Including but not limited to employee experience, talent and performance management, HR governance, and organizational development, with a passion for building environments where people thrive and business impact is measurable.
Overview
8
8
years of professional experience
Work History
Regional Employee Experience & HR Programs Lead
AirFrance - KLM Group
03.2022 - Current
- Partner with Regional HR Manager and HRBPs to develop and implement people strategies aligned with organizational goals and cultural transformation.
- Led employee experience and culture programs across nine countries, achieving a 15% uplift in engagement scores through structured feedback channels and inclusion initiatives.
- Involved in policy reviews that have refined the HR processes, incorporating country-based laws and Compliance changes which reduced HR-related queries by 40% and maintaining low litigation risk score.
- Championed for Talent development and succession planning through diverse talent experiences including exchange programs, flex projects and successful careers development.
- Spearheaded deployment of a regional Leave Management Tool that enhanced employee self-service and reduced manual administrative work.
- Launched culture focus groups, enabling bottom-up feedback and faster rollout of engagement initiatives, delivering improved engagement Score.
- Completed 100% Headcount reconciliation and data clean up. Also initiated a data driven approach to aligning workforce needs, project that landed on long term strategy of regular back fills through outsourcing recruitment.
- Part of a D&I project team, and regional CSR team responsible for driving initiatives across the establishment.
- Partnered with global teams to design and deliver learning programs, facilitating a regional Train-the-Trainer initiative that scaled learning consistency across Africa.
- Manage the timeous and accurate processing of payroll in accordance with organizational and country-based policies, procedures, and the applicable legislation.
- Manage, coordinate, and administer employee benefits, pension fund, Group Life/WIBA disability and /or death claims, retirement, maternity leave, and related processes.
- Updating monthly changes in the payroll; deductions, overtime payment for Kenya, Uganda, Tanzania & Rwanda.
- Ensuring compliance to HR related statutory deductions, remittance, and timely filing with relevant government agencies.
- Managing pension scheme, while ensuring RBA compliance.
- Providing data and information to the regional team on HR, processes policies and regulation in collaboration with the Regional HR Manager and other business stakeholders.
- Involved and supported in Union negotiations for 2025 CLA.
- Ensure compliance with global HR policy and procedures within the region.
- Data cleansing and resolving all local HRIS-related queries for regional staff to ensure smooth and accurate data recording on SAP HR.
- Prepare a range of reports required for the specific area of work (e.g., learning & development activities and KPIs, training-related documents, performance management etc.) ensuring accuracy and meeting established deadlines.
- Keeping a track of all HR transactional activities and maintaining tracker of relevant information while ensuring compliance and data accuracy.
- Analyzing employee feedback, and trends and facilitating relevant solutions on an ongoing basis, through surveys and meetings.
- Planning and implementing HR metrics to analyze trends, progress, and challenges, regularly and generate relevant reports.
- Identifying and assigning regular training sessions to employees as per their dockets, in collaboration with the HRBPs and key stakeholders.
- Partnering with colleagues and line managers to identify staffing requirements needed to meet the goals and objectives of the organization and ensuring the execution of local outreach activities to promote the hiring and retention of qualified and diverse workforce.
- Performing talent acquisition activities such as Job analysis, third party outsourcing, interviews coordination and providing guidance on compensation and benefits.
- Providing employees with information about policies, job duties, working conditions, opportunities for promotion and employee benefits.
- Drafting, designing, and sharing all talent-related communication to all staff e.g. quarterly newsletters, wellness e-shots, employee engagements memos etc.
Human Resource Associate
Jay CVs HR Consultancy
10.2018 - 03.2022
- Responsible for helping the Lead Consultant in managing all aspects of Human Resources practices and processes for assigned clients.
- Coordinate implementation of all phases of recruitment from advertising, screening, shortlisting, interviewing, reference checks, orientation, and final job placement.
- Implement and recommends human resource policies and procedures for various clients.
- Develop performance management systems for various clients.
- Prepare schedules for the company and communicate the same.
- Identify and advise management on the training needs and the relevant beneficial training courses or opportunities.
- Ensure staff files, employment contracts, leave forms, job descriptions, and all other individual staff documentation are kept up to date.
- Prepare monthly management reports on progress and update HR trackers.
Human Resource Intern
KCB Bank Group
01.2018 - 12.2018
Education
Certified Human Resource Practitioner (CHRP-K) - undefined
College of Human Resource Management
01.2025
Bachelor of Commerce - Human Resource Management
Kenyatta University
01.2019
Diploma in Human Resource Management - undefined
Kenyatta University
01.2015
Skills
- Strategic HR Business Partnership
- Leadership Coaching
- HR Analytics
- Data-Driven Decision-Making
- Employee Experience
- Culture Transformation
- Talent Development
- Learning Management
- Performance Management
- Policy Governance
- Labour Compliance
- Union Negotiations
- Change Management
- Organizational Design
- Global Mobility
- Administration
- Communication
- Stakeholder Engagement
- Cross-Functional Collaboration
- Diversity Advocacy
- Equity Advocacy
- Inclusion Advocacy
- HRIS (SAP HR)
- Payroll Management
- Compensation Management
Open To Relocation
True
Personal Information
Availability: Open to Relocation
Awards
- Regional Team player award, 2024
- Diversity & Inclusion Ambassador
- Sustainability Champion
Timeline
Regional Employee Experience & HR Programs Lead
AirFrance - KLM Group
03.2022 - Current
Human Resource Associate
Jay CVs HR Consultancy
10.2018 - 03.2022
Human Resource Intern
KCB Bank Group
01.2018 - 12.2018
Certified Human Resource Practitioner (CHRP-K) - undefined
College of Human Resource Management
Bachelor of Commerce - Human Resource Management
Kenyatta University
Diploma in Human Resource Management - undefined
Kenyatta University