Susan Coersmeier
Amanzimtoti Durban
Summary
Over 25 years of experience managing office operations and workshops, ensuring efficient workflow and client satisfaction. Proficient in various computer applications, enhancing productivity and communication. Strong interpersonal skills foster positive client relationships and a collaborative work environment. Demonstrated ability to handle bookings and phone inquiries with professionalism and respect.
Overview
34
34
years of professional experience
Work History
Office Manager
GS Service Centre cc
Randburg, South Africa
01.2020 - 12.2025
- Managed office correspondence including emails, phone calls and mail in a timely manner.
- Coordinated clerical tasks for forms, files and data entry with accuracy.
- Provided administrative support to senior management assisting in decision-making processes.
- Maintained positive team relationships by supporting colleagues with problem-solving tasks.
- Conducted interviews and assisted in hiring staff suitable for roles and teams.
- Processed invoices and prepared financial reports for the finance department.
- Ordered office supplies and stationery to fulfil operational needs.
- Facilitated maintenance of office equipment and coordinated with technicians for repairs.
Owner
Trailer City Randburg
Randburg, South Africa
08.2017 - 12.2019
- Managed rental and refurbishment operations in compliance with industry standards.
- Assisted clients in selecting suitable properties and refurbishment options.
- Supported business activities until closure due to COVID-19 pandemic.
Office Manager
GS Service Centre cc
Randburg, South Africa
06.2012 - 08.2017
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Delegated office administration tasks for smooth front-of-house management.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Managed office supplies inventory, restocked items and negotiated with suppliers for cost-effective procurement.
- Oversaw effective file management to keep office records up-to-date.
- Interviewed and hired staff based on job and team fit.
- Handled confidential documents and correspondence with discretion, upholding the privacy and security of sensitive information.
- Managed inventory of office supplies, negotiated with suppliers, and placed orders to maintain optimal stock levels.
Workshop Assistant
Samurai Martial Manufactor
Randburg, South Africa
01.2010 - 05.2012
- Helped workshop staff complete tasks on time and to high-quality standards, including assembly and repairs.
- Maintained workshop tools and equipment to uphold safety standards and operational efficiency.
- Organised and labelled materials, enabling efficient retrieval and stock management.
- Moved materials to work areas and helped load production machinery.
- Removed finished pieces from production lines and moved to packing, storage, or transport locations.
- Ensured workshop compliance with industry standards and legal requirements.
- Listened carefully to instructions and effectively interpreted specifications, performing production tasks with meticulous precision.
- Provided customer service, addressing enquiries and updating on repair statuses.
Office Manager
GS Sound and Security cc
Randburg, South Africa
04.2003 - 11.2009
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Managed office supplies inventory, restocked items and negotiated with suppliers for cost-effective procurement.
- Coordinated diaries, scheduled meetings, and arranged travel itineraries for senior management to optimise time management.
- Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
Front Desk Receptionist
Tropica Car Sound
Randburg, South Africa
09.1999 - 03.2003
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Processed payments for accommodations, services, and resolved billing discrepancies with tact.
Secretary General
S.A. Plastics Ltd [PTY]
Krugersdorp, South Africa
01.1995 - 08.1999
- Handled confidential documents with discretion, maintaining the integrity of sensitive information.
- Undertook various administrative support duties such as maintaining and ordering stock, photocopying and filing.
- Maintained well-organised filing system for easy storage and retrieval.
- Coordinated and scheduled meetings and telephone conferences.
- Communicated changes to policies and procedures clearly, enabling company-wide progress towards operational aims.
- Created and maintained spreadsheets for use within departments to track necessary statistics.
- Provided exceptional customer service, handling enquiries and resolving issues to uphold the company's reputation.
Cashier
Sunshine Supermarket
Krugersdorp, South Africa
12.1994 - 12.1995
- Processed payments by cash, cheque, or card to complete transactions.
- Calculated and provided accurate change to customers after transactions.
- Completed daily records updates to track sales and accurate payment totals.
Nurse Assistant
Moreglans Retirement Centre
Krugersdorp, South Africa
02.1992 - 11.1994
- Assisted elderly individuals with daily living activities.
- Administered medications as scheduled.
- Provided bathing and dressing support.
- Ensured comfort through attentive care.
- Engaged in reading and recreational activities to enhance wellbeing.
- Monitored vital signs including temperature, blood pressure, and pulse, documenting changes meticulously.
Education
Gr 10 -
Jan de Klerk Hoerskool
Krugersdorp, GP01-1990
Gr 9 -
Hoerskool Heidelberg
Heidelberg, GP01-1989
Skills
- Office management
- Customer relationship management
- Data processing
- Vendor liaison
- Digital filing systems
- Microsoft Office Suite
- Financial record keeping
- Effective communication
- Client relations
- Business administration
- General administration
- Microsoft Office
- Staff management
- Written and verbal communication
- Office supply management
- Administration support
- Professionalism
- Staff leadership
- MS Office
- Excel
- Scheduling
- Event coordination
- Meeting coordination
- Data entry accuracy
- Prioritisation
- Email management
- Payroll administration
- Calendar management
- Data Entry
- Enquiry handling
- Invoicing and billing
- Payroll processing
- Database administration
- Team building
- Office equipment operation
- Accounts payable, receivable, general ledger accounting
- Professional ethics
- Documentation management
- Human resources procedures
- Invoice preparation
- Bookkeeping
- Incoming call management
- Answered inbound calls
- Telephone etiquette
- Accounts payable reconciliation
- Record-keeping
- Word processing
Languages
English
Advanced
C1
Afrikaans
Advanced
C1
References
- Jeandre Cloete - 082 501 8501 new owner of GS Service Centre
- Dave Ray - 082 332 9299
- Holger Schonfeld - 082 922 2810
Timeline
Office Manager
GS Service Centre cc
01.2020 - 12.2025
Owner
Trailer City Randburg
08.2017 - 12.2019
Office Manager
GS Service Centre cc
06.2012 - 08.2017
Workshop Assistant
Samurai Martial Manufactor
01.2010 - 05.2012
Office Manager
GS Sound and Security cc
04.2003 - 11.2009
Front Desk Receptionist
Tropica Car Sound
09.1999 - 03.2003
Secretary General
S.A. Plastics Ltd [PTY]
01.1995 - 08.1999
Cashier
Sunshine Supermarket
12.1994 - 12.1995
Nurse Assistant
Moreglans Retirement Centre
02.1992 - 11.1994
Gr 10 -
Jan de Klerk Hoerskool
Gr 9 -
Hoerskool Heidelberg