Susan Berndt
Port Elizabeth,EC
Summary
Dedicated office manager proficient in payroll administration and e-filing management. A strong focus on payroll for over 50 clients, and effective client liaison. Known for attention to detail, adaptability, and going the extra mile for client satisfaction.
Overview
11
11
years of professional experience
Work History
Personal Assistant & Office Manager
Papertrails Bookkeepers
Port Elizabeth
01.2015 - Current
- Submit CIPC annual returns to maintain compliance and avoid penalties.
- Payroll for 50+ clients.
- Manage bookkeeping tasks to support financial accuracy and reporting.
- EMP 201 and 501 submissions.
- Pty registration and e-filing setup.
- UIF registration and declarations.
- Proficient with e-filing.
- Proficient with QuickBooks.
- Facilitate client liaison to enhance communication and service delivery.
- Proficient in all MS Office applications.
Business Owner
Self
Port Elizabeth
11.2012 - 02.2014
- Developed client relationships with 30+ stores.
- Conducted customer service training to enhance team skills.
- Executed mystery shopping to identify customer experience insights.
- Compilation of reports and feedback.
Ward Clerk
St George's Hospital
Port Elizabeth
2009 - 2009
- Communicated care procedures to patients and families, ensuring understanding and addressing concerns.
- Supported nursing staff with administrative tasks, facilitating efficient daily operations.
- Supported discharge planning by preparing necessary paperwork for patients.
- Coordinated theater bookings for patient procedures, optimizing scheduling and resource allocation.
- Bed bookings
- Labour ward and maternity ward tours.
Education
BPsych Honours - Counseling Psychology
Nelson Mandela University
Port Elizabeth, South Africa04-2008
Skills
- Payroll administration
- Basic bookkeeping
- E-filing management
- Client liaison
- CIPC submissions
- Office management
- Customer service
- Schedule coordination
- Document organization
- Effective communication
- Attention to detail
- Adaptability
- File and database management
- Administrative support
- Client relations
- Spreadsheet management
- Appointment scheduling
Languages
English
Native
Native
Afrikaans
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Personal Assistant & Office Manager
Papertrails Bookkeepers
01.2015 - Current
Business Owner
Self
11.2012 - 02.2014
Ward Clerk
St George's Hospital
2009 - 2009
BPsych Honours - Counseling Psychology
Nelson Mandela University