Surshni Redman
Retail Sales Associate
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
14
14
years of professional experience
Work History
Sales Representative
Watches Unlimited
11.2014 - Current
- Sales
- Administration
- Banking and daily cash reconciliation.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Manager of Operations
Watches Unlimited
11.2023 - 02.2024
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and achieved deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Enhanced team productivity by providing effective training programs and performance management systems.
Admin Support Clerk/Receptionist
LT PLANT
06.2012 - 11.2013
- Data Capturing
- Minutes
- Production Pivot Graphs
- Reconciliation of Production Daily
- Balance Petty cash and Banking Daily
- Maintained a well-organized filing system, enabling efficient retrieval of important documents when needed.
Human Resources Assistant
HMH Holdings Merensky Timbers
02.2012 - 08.2012
- Record minutes in meetings
- Data Capturing
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
LFP Shop Trust Assistant
HMH Holdings Merenksy Timber
01.2011 - 01.2012
- Daily record keeping
- Sales and Banking summary
- Credit sales
- Stock re-order levels
- Administrative duties
Education
Higher Certificate - Business Management
Regent Business School
Durban SA 04.2001 - 2009.01
Skills
- Customer service
- Sales development
- Time management
- Client service
Telephone
0616847335
Drivers Licence
Code 10
Equity Status
Coloured
Personal Information
- ID Number: 9107020345082
- Date of Birth: 07/02/91
- Nationality: South African
Gym, Hiking, Cooking and gardening
Gym primarily to achieve health and fitness goals.
Hiking for me personally is to connect with nature and improve mental health.
Cooking for me is a creative outlet that i enjoy and sharing with family and friends.
Gardening improves my mood makes me happy and the activity gives me a feeling of peacefulness and content.
Timeline
Manager of Operations
Watches Unlimited
11.2023 - 02.2024
Sales Representative
Watches Unlimited
11.2014 - Current
Admin Support Clerk/Receptionist
LT PLANT
06.2012 - 11.2013
Human Resources Assistant
HMH Holdings Merensky Timbers
02.2012 - 08.2012
LFP Shop Trust Assistant
HMH Holdings Merenksy Timber
01.2011 - 01.2012
Higher Certificate - Business Management
Regent Business School
04.2001 - 2009.01
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