SURPRISE LETWALA
Mokopane,Limpopo
Summary
Experienced banking professional with over 10 years at ABSA, specializing in financial transactions, customer account management, and reconciliation processes. Strong exposure to accounts receivable functions, including payment processing, allocation, resolving discrepancies, and supporting credit control activities.
Proven ability to manage high-volume transactions, maintain accurate financial records, and support operational efficiency. Holds a National Diploma in Public Finance and Accounting and is highly proficient in financial systems and Microsoft Excel. Ready to contribute to accounts receivable, debtor management, and operational coordination functions.
Experienced professional with focus on customer service and client satisfaction. Able to resolve customer issues promptly through strong communication skills and deep understanding of company policies. Committed to enhancing customer experiences and maintaining positive relationships.
Offering strong communication and problem-solving skills with positive approach to customer interactions. Knowledgeable about handling customer inquiries and resolving issues with patience and empathy. Ready to use and develop skills in communication, problem-solving, and customer interaction in Operations Coordinator: Customer Accounts Receivable role.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
Customer service clerk
ABSA bank
Mokopane, Limpopo
2008.05 - Current
- Offered product knowledge to boost overall sales performance.
- Coordinated with other departments for seamless customer service operations.
- Provided exceptional service for improved client retention.
- Recommended products and services, resulting in upselling opportunities.
- Process and allocate customer payments accurately to accounts in line with remittance information.
- Perform daily cash balancing and reconciliation of transactions to ensure accuracy.
- Investigate and resolve unallocated payments and account discrepancies.
- Handle customer account queries, including payment issues and balance clarifications.
- Maintain accurate financial records and ensure compliance with internal controls.
- Liaise with internal departments to resolve customer and account-related issues.
- Built rapport with customers through friendly yet professional interaction methods.
- Worked collaboratively in a team environment leading to increased productivity levels.
- Support administrative processes, including documentation and account services.
- Monitor transactions and assist in identifying outstanding balances or irregularities.
- Work with internal systems to capture, track, and manage financial transactions.
- Provide support across teller, branch administration, and ATM custodianship functions.
Education
Higher National Diploma - Public Finance and Accounting
Tshwane University of technology
Pretoria, Gauteng 2017.01 - 2020.12
Grade 12 - Commerce
John Petro High School
Mokopane, Limpopo 1996.01 - 2000.12
Skills
- Sales persuasion
- Data entry efficiency
- Call handling procedures
- Escalation procedures
- Loyal customer cultivation
- Customer payment processing and allocation
- Debtor follow-ups and account monitoring
- Reconciliation of accounts and cashbooks
- Handling customer queries and resolving discrepancies
- Supporting credit control processes
- Ensuring compliance with financial procedures
Languages
English
Fluent
Afrikaans
Beginner
Sepedi
Fluent
Custom
REFERENCES
Name: Mr M.O Mpho Sebothoma
Company name: ABSA bank
Role: Branch Manager
Contact Details: 0730499468
Name: Mrs K.V Mnisi
Company Name: ABSA bank
Role: Specialist Customer service and hosting manage
Contact Details: 0786811141
Name: Miss M.J Mahlatji
Company name: ABSA Bank
Role: Sales Consultant
Contact details: 0814363836
Timeline
Higher National Diploma - Public Finance and Accounting
Tshwane University of technology
2017.01 - 2020.12
Customer service clerk
ABSA bank
2008.05 - Current
Grade 12 - Commerce
John Petro High School
1996.01 - 2000.12