Surprice Koketso Chauke
Quality Assurer And Sales Activations
4882 Phomolong Tembisa
Summary
I am an energetic and ambitious individual who has a mature and responsible approach to my career growth. I am a seasoned Quality Assurance specialist, having spent over 7-8 years within the Financial Services sector in Long Term Insurance. The field experience gained in the early stages of my career, have provided me with the understanding of the customer’s expectations, this is the first thing I look for when it comes to Quality in service. I also worked as a field sales agent for 2 years in a same company affortable Benefit company Clientele.
Overview
8
8
years of professional experience
6
6
Languages
Work History
Quality Assurance Analyst
Affordable Benefit Company
02.2021 - Current
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Affordable Benefits Company
01.2018 - 07.2020
- Long Term Insurance policy sales, field marketing activations. Customer service and sales support. Cross-selling of Clientele products. Training and supervision of junior sales agents.
Sales Marketer
Affordable Benefits Company
03.2018 - 02.2019
- Verification of Policy sales, quality assessment of sales process and information shared by sales agents. Sales auditing, fraud investigation and audit reporting. Supervision and training of field sales agents. Support and assistance with Disciplinary process and proceedings.
Reference 1 : Mr Kwena Maimela (Business development manager) 0764536051
Reference 2 : David Mubvafhi (Regional manager) 0790499046
Reference 3 : British Rikhotso (Financial manager) 0822282445
Education
Financial Management N4, Health Awareness
Tshwane North College
Temba, South Africa11-2017
High School Diploma -
Hans Kekana High School
Hammanskraal, South Africa 04.2001 -
Skills
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Timeline
Quality Assurance Analyst
Affordable Benefit Company
02.2021 - Current
Sales Marketer
Affordable Benefits Company
03.2018 - 02.2019
Affordable Benefits Company
01.2018 - 07.2020
High School Diploma -
Hans Kekana High School
04.2001 -
Financial Management N4, Health Awareness
Tshwane North College