Suprise Ntlatleng
Pretoria North,Gauteng
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Data Capturer
Cansa Association of South Africa
11.2022 - Current
- Preparing patients files
- Dealing with telephone enquiries
- Ordering of stock
- Capturing patients details on the system
- Assisting with donations for Stoma patients
- Data Capturing
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Created spreadsheets for more efficient recordkeeping.
- Compared transcribed data with source document to detect and correct errors.
- Conducted audits of existing data entry processes.
Civics Services Supervisor
Department of Home Affairs
11.2015 - 07.2018
- Supervising six officials working at Modernization
- Dealing with the clients on a daily basis applying for Smart ID, Passports and Travel documents for foreign nationals
- Contacting the Head Office with regards to the clients pending applications such as manual fingerprints verification, Flimsy attachments and other Smart ID and passport related queries
- Advising the customers on all the services rendered and what documents are needed to apply
- Verifying the customer’s details on the National Population Register to confirm if they don’t have any ID duplicates or any other issues that might affect their application or delay it before lodging any application
- Assisting with overrides in the section
- Interpreting and applying directives and Civic services policies and Acts
- Assist in verifying the cashiers before submitting the money to finance section
- Liaising with the Human Resources section with regards to the leave forms
- Working hand in hand with Provisioning and Supply Chain for stationery and getting stock for resources to assist with Service delivery
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Chief Administrative Clerk
Department of Home Affairs
01.2012 - 11.2015
- Part of Office Management, responsible for service delivery within the Permitting section
- Interpreting and applying Immigration directives and policies
- Managing a team of five officials
- Dealing with all Visa applications in the section ensuring that all the applications meet the requirements as per immigration laws
- Quality checking applications before sending them to the Head Office for finalization
- Being part of the panel members for finalization of Letters of Good Cause for foreign nationals you have overstayed in the country
Senior Immigration Officer
Department of Home Affairs
09.2008 - 01.2011
- Responsible for verification of passports and other traveling documents for people arriving and departing the Republic
- Arresting illegal foreigners with fraudulent documents and visas
- Conduct clearance of travelers and signing in of crew members on arrival and departures
- Clear out conveyors upon arrival and before departures
- Ensure effective process of undesirable and prohibited persons
- Ensure effective processing of stowaways
- Ensure that conveyors who contravene the Immigration Act are issued with prescribed administrative fines
- Investigated visitors who have remained in country longer than visa permitted.
- Collected and arranged client documents and data for application submission.
- Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Completed investigations of applications for refunds of duties or mitigation of assessed penalties.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
- Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
- Detailed persons violating duly established laws and followed orders for further processing.
- Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
Senior Administrative Clerk
National Department of Health
02.2006 - 07.2008
- Doing filing for the unit
- Taking minutes, responsible for procurement
- Arranging meeting and traveling arrangements for the unit
- Writing memos
- Assisting the Administration Officer with financial matters and assisting with ordering stationery and other supply chain matters using the Logis system
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Arranged meetings and appointments and updated records to assist management.
- Proofread and edited professional documents to fix errors.
- Entered data into system and updated customer contacts with information to keep records current.
- Processed and prepared documents such as business or government forms and expense reports.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Bachelor of Arts - Social Sciences
University of The Western Cape
Cape Town03.1999
Some College (No Degree) - Emerging Management
University of Fort Hare
Eastern CapeBachelor of Arts - Social Work
University of South Africa
Pretoria2025
Some College (No Degree) - Computer Literacy And Office Managemeng
Havatach Management Institute
PretoriaSkills
- Accuracy and precision
- File management
- Deadline oriented
- Document scanning
- Data management
- Microsoft Excel
- Recordkeeping requirements
Timeline
Data Capturer
Cansa Association of South Africa
11.2022 - Current
Civics Services Supervisor
Department of Home Affairs
11.2015 - 07.2018
Chief Administrative Clerk
Department of Home Affairs
01.2012 - 11.2015
Senior Immigration Officer
Department of Home Affairs
09.2008 - 01.2011
Senior Administrative Clerk
National Department of Health
02.2006 - 07.2008
Bachelor of Arts - Social Sciences
University of The Western Cape
Some College (No Degree) - Emerging Management
University of Fort Hare
Bachelor of Arts - Social Work
University of South Africa
Some College (No Degree) - Computer Literacy And Office Managemeng
Havatach Management Institute
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