Sunisha Naidoo
Forex Payments Manager
Midrand
Summary
To find a committed working environment. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
2018
2018
years of post-secondary education
Work History
Payment Enablement Manager
Capitec Business Bank
Johannesburg
05.2024 - 03.2025
- Optimizing the FX payment service by engaging clients and stake holders to determine areas of improvement.
- Engaging multiple teams to deliver on improvement projects.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Payments Manager – Forex Operations
Capitec Business Bank
Johannesburg
07.2021 - 04.2024
- Management and Governance of Payments (Cross-Border) in line with local and international best practices, Exchange Control Rulings and Regulations and other Statutory Requirements
- Ensure daily tasks are completed in accordance with laid down procedures.
- Review Policy and Procedure Manuals making amendments to mitigate risks whilst improving productivity and customer experience
- Identify trends presented in write off reports and implement corrective measures to reduce operational losses
- Set, monitor and manage (in collaboration with internal and external stakeholders) the delivery of service level agreements, standards and turn-around times in line with value proposition and retention requirements
- Monitor and re-engineer payment, settlement processes to combat settlement, operational and reputational risk to the Bank
- Ensure Compliance with Rulings, Regulations, Standards and Recommendations as outlined by SARB, SWIFT, National Payment System and other statutory bodies/Acts.
- Identify Key Risk Indicators and implement controls for the effective risk mitigation.
- Ensure the effective management and administration of the Bank's SWIFT Platform, Forward Exchange Contracts and Foreign Currency Accounts
- Manage and Approve settlement limits held with BankservAfrica
- Analyse Reports and provide recommendations to Senior Management in line with the Bank's Strategy and Objectives.
- Identify methods to reduce costs whilst improving efficiencies, negotiating with external stakeholders on pricing and service delivery both local and international (FX)
Team Leader – Forex Operations
Mercantile Bank – A Division of Capitec
Johannesburg
07.2019 - 06.2021
- Validate that foreign Exchange payments comply with Exchange Control regulations
- Investigate Escalating transactions not permissible in terms of Exchange Control to Exchange Control, before authorising the payment.
- Validate that all transactions comply with Global Sanctions Screening Policies and Money Laundering requirements
- Identify trends presented in write off reports received and implement corrective measures to reduce write offs
- Liaise and assist Payment officer in resolving client queries, requests, etc. on a continuous basis and interact with clients in this regard.
- Supervise, monitor and control a team of Foreign Exchange officers
- Responsible to monitor and control the capacity and resources within the unit to ensure an exceptional customer experience whilst driving efficiencies.
- Responsible for regular one-on-one feedback sessions, conducting mid-year and final performance appraisals with direct reports
- Responsible for providing staff with technical guidance and support.
- Responsible that staff are adequately trained
- Promoting a culture where the 4 pillars of the bank are seen to be ‘alive’
- Maintain an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork
Team Leader - Exchange Control
Nedbank Ltd
Johannesburg
04.2014 - 07.2019
- Sound knowledge of South African exchange control
- Monitoring client compliance with regards to exchange control
- Resolving client queries
- Applying to the SARB for approval on behalf of clients
- Sign off on high level payments
- Managing of 3 staff members
- Managing daily running of branch
Exchange Control Consultant
Nedbank Ltd
Johannesburg
01.2011 - 03.2014
- Sound knowledge of South African exchange control
- Vetting of OTT applications
- Monitoring client compliance with regards to exchange control
- Resolving client queries
Foreign Teller
Nedbank Ltd
Johannesburg
02.2009 - 12.2010
- Buying and selling of foreign currency
- Buying and selling of travellers cheques
- Monitoring/Controlling and Balancing branch foreign treasury
- Depositing of foreign cheques
- Issuing VISA letters
Teller 1/Head Teller
Nedbank Ltd
Johannesburg
09.2008 - 01.2009
- Cash/Cheque deposits
- Cashing of cheques
- Cash withdrawals
- Issuing of Banks Own Cheques
- Waste management
- Daily counter balancing
- Releasing high level transactions
- Monitoring/Controlling and Balancing branch ZAR treasury
- Daily reviewing of teller audit rolls
Teller
Nedbank Ltd
Johannesburg
03.2008 - 08.2008
- Cash/Cheque deposits
- Cashing of cheques
- Cash withdrawals
- Issuing of Banks Own Cheques
- Waste management
- Daily counter balancing
Education
Matric - English, Afrikaans, Mathematics, Physical Sciences, Computer Studies, Biology
St Oswalds Secondary School
Newcastle, South Africa12-2007
BCom - Banking
Milpark
Johannesburg 01.2016 - Current
Skills
Accomplishments
- Nedbank’s Forex Learnership in 2012 – 2013 (BANKSETA Approved – NQF4)
- Team leader – CSC Innovation Team (2013)
- Targeted Selection - Interviewer
- CSSP Newsletter – Chairperson
- Nedbank Achiever 2013 – Won
- Nedbank Achiever 2014 – Nominated
- Manager of others – IPMS First XV (2015)
Formal Education
St Oswalds Secondary School, Matric, English, Afrikaans, Mathematics, Physical Sciences, Computer Studies, Biology, 2007, Milpark, BCom - Banking, 2016 – current, Principles of Microeconomics, Credit 1, Banking 1A & 1B, Principles of Accounting, Business Management, Business Studies, Introduction to Retail Banking, Regulation and Compliance in the Banking Industry, Business Numeracy
Personal Information
- Dependents: 1
- Date of Birth: 02/21/90
- Gender: Female
- Nationality: South African
- Marital Status: Married
Timeline
Payment Enablement Manager
Capitec Business Bank
05.2024 - 03.2025
Payments Manager – Forex Operations
Capitec Business Bank
07.2021 - 04.2024
Team Leader – Forex Operations
Mercantile Bank – A Division of Capitec
07.2019 - 06.2021
BCom - Banking
Milpark
01.2016 - Current
Team Leader - Exchange Control
Nedbank Ltd
04.2014 - 07.2019
Exchange Control Consultant
Nedbank Ltd
01.2011 - 03.2014
Foreign Teller
Nedbank Ltd
02.2009 - 12.2010
Teller 1/Head Teller
Nedbank Ltd
09.2008 - 01.2009
Teller
Nedbank Ltd
03.2008 - 08.2008
Matric - English, Afrikaans, Mathematics, Physical Sciences, Computer Studies, Biology
St Oswalds Secondary School
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