Advanced MS Office and CRM Platforms
Sune Van Coller
Sales Consultant
Cape Town
Summary
I am a results-driven professional with a proven track record in data analytics, sales management, and customer relations. I excel in developing and executing strategies that increase efficiency, drive revenue growth, and improve customer satisfaction. With strong communication and problem-solving skills, I build lasting relationships with key stakeholders and clients, ensuring mutual success. My expertise includes leveraging CRM software, optimizing sales funnels, and providing insightful data analysis to inform decision-making. I am committed to continuous improvement and thrive in fast-paced environments, bringing adaptability and a positive attitude to every challenge.
Overview
23
23
years of professional experience
4040
4040
years of post-secondary education
2
2
Languages
Work History
Sales Consultant
XPEDIENT
04.2024 - Current
- Acted as the primary point of contact for clients, driving business relationships and promoting Xpedient’s services through various events and communication channels.
- Advised clients on product selections tailored to their unique needs, ensuring optimal satisfaction and long-term loyalty.
- Used consultative sales techniques to assess customer needs and recommend relevant products and services, resulting in strong client relationships.
- Consistently met and exceeded sales targets, contributing to revenue growth by strategically managing client accounts and identifying new business opportunities.
- Secured long-term contracts, facilitated seamless onboarding, and aligned services to client needs, enhancing satisfaction and retention while boosting brand loyalty.
Service Provider Practice Consultant
BESTMED MEDICAL SCHEME
04.2020 - 03.2024
- Consistently exceeded performance goals by proactively identifying opportunities to go beyond expectations in service delivery and client satisfaction.
- Implemented quality control measures that significantly reduced customer-reported issues, enhancing overall service effectiveness.
- Managed effective service provider interactions by resolving complaints, conducting successful tariff negotiations, and ensuring smooth communication across departments.
- Oversaw network administration to ensure optimal coverage, streamlining the contracting process to increase operational efficiency.
- Applied in-depth healthcare knowledge, including ICD-10 coding and Service Provider billing, to ensure accurate and efficient service delivery while building and maintaining strong relationships with medical specialists across the Western Cape.
Vascular Sales Representative
BABCOCK HEALTHCARE
08.2019 - 12.2019
- Expanded customer base through cold calling, networking, and relationship-building efforts, increasing market reach and business opportunities.
- Enhanced client satisfaction by promptly addressing concerns and delivering exceptional service, fostering long-term client loyalty.
- Expanded product expertise by promoting a diverse range of peripheral vascular products in the Western Cape, driving adoption of new technologies among vascular and cardiothoracic surgeons.
- Consistently met sales targets by delivering targeted promotional messages and effectively communicating product benefits, boosting awareness and adoption among key clients.
- Elevated patient care by providing advanced education on procedures and technologies for vascular surgeons and hospital staff, ensuring the successful integration of innovative treatments.
- Built and nurtured strong, trusting relationships with a diverse client base, establishing the team as a reliable partner in healthcare institutions across the Western Cape.
Medical Sales Representative
NOVARTIS SOUTH AFRICA
01.2017 - 08.2019
- Boosted sales performance by utilizing effective negotiation skills, customizing pricing plans to client budgets while maintaining profitability, and implementing successful marketing strategies for new product launches.
- Achieved market leadership for Galvus and Exforge through consistent delivery of promotional messages and strict adherence to the Plan of Action (POA).
- Launched and expanded Entresto, a breakthrough heart failure treatment, by strategically participating in promotional programs and increasing market awareness.
- Optimized territory impact through the development and execution of a comprehensive Business Plan, driving improved efficiency and results.
- Strengthened customer relationships with GPs and pharmacies by demonstrating professionalism, adhering to the company's Code of Conduct, and continuously improving customer segmentation and data management.
Office Admin Support
ULTIMATE BLINDS AND FLOORING
06.2019 - 07.2019
- Resolved complex customer inquiries through in-depth research, fostering strong relationships and maintaining high client satisfaction.
- Served as a key point of contact for both internal and external stakeholders, addressing inquiries professionally and ensuring timely responses.
- Improved quotation turnaround times by collaborating with field installers to obtain precise measurements, streamlining the generation of accurate quotes.
- Optimized procurement processes by strategically placing orders with suppliers, negotiating cost-saving terms, and evaluating vendor performance to ensure efficiency and value.
- Enhanced data management by maintaining and upgrading client and supplier databases, ensuring accuracy, accessibility, and compliance with record-keeping standards.
Commercial Property Consultant
PORT COMMERCIAL PROPERTIES
08.2018 - 05.2019
- Negotiated favorable contract terms for clients, utilizing strong communication and negotiation skills to ensure successful property transactions.
- Assisted clients through every stage of property acquisition, from initial search to closing, ensuring smooth and efficient transactions.
- Enhanced client satisfaction and sales success by providing expert guidance throughout the purchasing, selling, or leasing process.
- Led a high-performing team of three direct reports, overseeing the property consulting division in the Western Cape, while conducting in-depth analyses of industry trends to improve property valuation accuracy and inform decision-making.
- Developed and maintained long-term relationships with key clients, contributing to repeat business and fostering a network of satisfied, loyal customers.
Professional Sales Representative
NOVAGEN PHARMA
06.2016 - 08.2016
- Increased sales revenue by developing and executing effective sales strategies, driving business growth in assigned territories.
- Consistently achieved top performer status by meeting objectives and upholding company values, contributing to overall team success.
- Successfully promoted a range of company products (ARVs, Diabetes, CNS, CV, and Multivitamin portfolios) while leading a team of 2 direct reports, supporting customer-level scripting.
- Achieved market share growth targets in assigned territories through strategic relationship-building and collaboration with healthcare professionals.
- Effectively communicated technical and medico-marketing information to target audiences, while supporting and implementing promotional campaigns aligned with company objectives.
Professional Sales Representative
MSD (PTY) LTD
06.2007 - 05.2016
- Increased sales revenue by developing and implementing targeted sales strategies, driving growth within the assigned territory.
- Consistently achieved top performer status through dedication to meeting objectives and maintaining alignment with company values.
- Prioritized customer plans and identified growth opportunities through comprehensive analysis of internal and external data, boosting territory sales for promoted products.
- Improved sales discussions and expanded prescribing for assigned products, contributing to overall growth and market success.
- Managed territory resources effectively, reducing overlap through coordinated efforts with other representatives, and received multiple awards for performance, including doubling market share for Arcoxia within six months and maintaining market leadership for Singulair and Celestone Soluspan for nine consecutive years.
Endoscopic Nursing and Patient Care
MEDICLINIC BLOEMFONTEIN
03.2006 - 05.2007
- Delivered efficient endoscopic services at Mediclinic Kathu and Kuruman alongside Dr. J A van der Merwe, ensuring timely and effective procedures.
- Enhanced patient care by monitoring during endoscopic procedures, observing patients under conscious sedation, and facilitating safe discharges.
- Contributed to a positive healthcare atmosphere by demonstrating empathy, compassion, and professionalism in all interactions with patients, families, and colleagues.
- Recognized and reported changes in patients' health status to the case manager, ensuring prompt and accurate follow-up care.
- Maintained accurate patient records, ensuring effective communication within the care team and improving overall patient satisfaction by addressing individual needs and preferences.
Medical Device Sales and Market Development
VITALAIRE
01.2005 - 02.2006
- Partnered with the product development team to ensure alignment between customer needs and product offerings, driving increased satisfaction and loyalty.
- Increased sales revenue by developing and executing effective sales strategies, driving business growth and improving performance.
- Consistently achieved top performer status by meeting objectives and upholding company values, demonstrating dedication and results.
- Built strong relationships with key industry partners and delivered product demonstrations to GPs, pulmonologists, and sleep labs, enhancing market presence.
- Expanded territory coverage by identifying new sales opportunities, visiting clients, and strengthening relationships with key decision-makers in hospitals and medical practices while staying informed on market trends and competitor developments.
Clinical Data Specialist
QUINTILES CLINDATA
01.2002 - 12.2004
- Partnered with biostatisticians to develop comprehensive statistical analysis plans, ensuring meaningful interpretation of clinical trial results.
- Increased sales revenue by developing and implementing effective sales strategies, driving business growth and improving performance.
- Achieved top performer status consistently through dedication to meeting objectives while upholding company values.
- Supported site monitoring activities by maintaining clean records and promptly addressing discrepancies identified during visits.
- Ensured seamless project progression by establishing and maintaining systems aligned with quality standards, SOPs, and regulations, while fostering collaboration and client satisfaction through effective teamwork and attention to detail.
Education
Certificate in Clinical Research Associate - Data Analytics
VIARES
Cape Town, South Africa01-2023
Certificate in Data Analytics - Data Analytics
University of Cape Town
Cape Town01-2022
Bachelor of Science - Bachelor of Science in Nursing (BSc Nursing)
University of The Free State
Bloemfontein 04.2001 - 01.2001
High School Diploma -
Fichardt Park High School
Bloemfontein 04.2001 - 01.1996
Skills
Time Management
Accomplishments
- Awarded for exceptional performance at Bestmed within the first three months.
- Grew Arcoxia’s market share to double digits within six months of its launch (MSD).
- Maintained market leadership for Singulair and Celestone Soluspan for nine years each.
- Successfully launched and grew Entresto, a breakthrough heart failure treatment (Novartis).
- Achieved significant business growth at three key hospitals (Babcock Healthcare).
Demographic Profile
White Female
Personal Information
Notice Period: 1 Calendar Month
- Nationality: South African
- Driving License: Yes
Geographic Profile
Cape Town
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Data Analysis Tools and Quality Assurance
Portfolio
Sales Consultant
Timeline
Sales Consultant
XPEDIENT
04.2024 - Current
Service Provider Practice Consultant
BESTMED MEDICAL SCHEME
04.2020 - 03.2024
Vascular Sales Representative
BABCOCK HEALTHCARE
08.2019 - 12.2019
Office Admin Support
ULTIMATE BLINDS AND FLOORING
06.2019 - 07.2019
Commercial Property Consultant
PORT COMMERCIAL PROPERTIES
08.2018 - 05.2019
Medical Sales Representative
NOVARTIS SOUTH AFRICA
01.2017 - 08.2019
Professional Sales Representative
NOVAGEN PHARMA
06.2016 - 08.2016
Professional Sales Representative
MSD (PTY) LTD
06.2007 - 05.2016
Endoscopic Nursing and Patient Care
MEDICLINIC BLOEMFONTEIN
03.2006 - 05.2007
Medical Device Sales and Market Development
VITALAIRE
01.2005 - 02.2006
Clinical Data Specialist
QUINTILES CLINDATA
01.2002 - 12.2004
Bachelor of Science - Bachelor of Science in Nursing (BSc Nursing)
University of The Free State
04.2001 - 01.2001
High School Diploma -
Fichardt Park High School
04.2001 - 01.1996
Certificate in Clinical Research Associate - Data Analytics
VIARES
Certificate in Data Analytics - Data Analytics
University of Cape Town
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